Chantal Garcia
Arvada,CO
Summary
Hospitality management expert with more than a decade of experience. Specializes in cultivating exceptional customer relationships, and optimizing operations. Demonstrated ability/expertise to improve service quality and increase customer loyalty.
sales driven
Overview
14
14
years of professional experience
Work History
Bar Manager/Mixologist
Out To Lunch Restaurant Group
Arvada, CO
08.2020 - Current
- Oversaw daily operations, including scheduling, cash handling, and cash drawer audits.
- Increased bar revenue by promoting additional products and enhancing beverage menu development.
- Staff training focused on cross-selling and performance improvement
- Negotiated vendor contracts to secure competitive pricing for products.
- Developed and implemented standard operating procedures for all hospitality services.
Bar Leader
C.B.& Potts
Westminster, Colorado
01.2012 - 07.2020
- Acquired inventory management and budget oversight skills.
Recognized importance of time and opportunity costs. - Educated and supported bartenders on enhancing customer engagement, upselling, and understanding client requirements
- Cultivated positive guest relations by promptly addressing misunderstandings in accordance with company policies.
- Provided leadership to staff and collaborated with senior team members to ensure a positive experience for all.
Education
Applied Mathematics/ Science
Red Rocks Community College
Denver, COSkills
- Superior customer service
- Dedicated and loyal
- Excellent multitasker
- Calm under pressure
- Fostering connections and relationships
- Passionate and energetic
Other Work Experience
- Bush & Co. Billing/Tax preparation assistant 2017-2020 (seasonal)
- Red Robin 2006-2014
Timeline
Bar Manager/Mixologist
Out To Lunch Restaurant Group
08.2020 - Current
Bar Leader
C.B.& Potts
01.2012 - 07.2020
Applied Mathematics/ Science
Red Rocks Community College