Chantal Hernandez
Brownsville,TX
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
4
4
years of professional experience
2023
2023
years of post-secondary education
Work History
Pharmacy Care Representative
Heb
Brownsville, Tx
02.2021 - Current
- Assisted customers with medication inquiries and prescription management.
- Processed prescription orders through pharmacy software systems efficiently.
- Educated patients on medication usage, side effects, and storage requirements.
- Ensured compliance with pharmacy regulations and safety standards consistently.
- Collaborated with team members to improve workflow and customer service standards.
- Ensured compliance with HIPAA regulations regarding the handling of confidential patient information.
- Collaborated with pharmacy team to implement promotional events and health screenings.
- Answered telephone calls promptly and assisted customers by directing calls to appropriate personnel.
- Responded to customer issues to provide immediate resolution and improve retention.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Built and maintained productive relationships with employees.
Education
James Pace Early College High School
Brownsville, TxSkills
- Patient education
- Customer inquiries
- Customer relationship management
- Team collaboration
- Problem solving
- Attention to detail
- Effective communication
- Time management
- Conflict resolution
- Patient counseling
- HIPAA compliance
- Resolving complaints
- Stocking shelves
- Answering customer questions
- Processing payments
- Operating register
- Organizing supplies
- Pharmacy software
- Compliance standards
Languages
English
Professional
Spanish
Limited
References
References available upon request.
Timeline
Pharmacy Care Representative
Heb
02.2021 - Current
James Pace Early College High School