Chantal Hernandez Granados
Peña Blanca,NM
Summary
Detail-oriented clerk agent with experience in managing customer transactions and maintaining organized records. Skilled in problem resolution and time management, contributing to a welcoming environment and enhancing operational efficiency.
Overview
2
2
years of professional experience
2025
2025
years of post-secondary education
1
1
Certification
Work History
Clerk Agent
MVD Express
Santa Fe, New Mexico
10.2025 - Current
- Assisted customers with inquiries and complaints in a professional manner.
- Answered customer inquiries and provided product information to enhance satisfaction.
- Answered phones in a courteous manner while providing excellent customer service.
- Communicated with customers and employees to answer questions or explain information.
- Performed data entry tasks to update customer information in systems.
- Processed payments, refunds, and exchanges to ensure accurate financial transactions.
- Assisted customers with vehicle registration and title services and licenses
- Monitored inventory levels and restocked supplies promptly.
- Maintained clean and welcoming store environment to improve customer experience.
- Organized and maintained a clean work environment for safety compliance.
- Managed multiple tasks simultaneously to ensure efficiency and accuracy in operations.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Supported management with administrative tasks to enhance workflow efficiency.
- Verified accuracy of all paperwork prior to submission for processing.
Server
Las soleras
Santa Fe, New Mexico
05.2024 - 08.2025
- Delivered exceptional customer service, fostering positive dining experiences.
- Welcomed customers, addressed inquiries, and suggested specials to boost sales.
- Collaborated with kitchen staff to ensure timely food delivery.
- Processed payments accurately using point-of-sale systems.
- Maintained cleanliness and organization of dining area and tables.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Trained new servers on restaurant protocols and service standards.
Education
Bernalillo High School
Bernalillo , NMSkills
- Customer service
- Data entry
- Inventory management
- Problem resolution
- Effective communication
- Time management
- Cleanliness maintenance
- Handling payments
- Telephone etiquette
- Customer satisfaction
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
- Tsa
- Vin inspector
- Food handlers
Timeline
Clerk Agent
MVD Express
10.2025 - Current
Server
Las soleras
05.2024 - 08.2025
Bernalillo High School