CHANTAL JEAN-CHARLES
Flushing
Summary
Detail-oriented and organized administrative professional with experience in property management, customer service, and scheduling support. I am skilled in managing high-volume communications, coordinating appointments, and maintaining accurate records. Strong ability to assist clients, handle sensitive information, and support daily operation in fast-paced environments.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Administrative Assistant/Lease Coordinator
Metropolitan Property Services
07.2019 - 06.2025
- Managed daily office operations, including answering phones, emails, and handling administrative tasks
- Assisted with tenant applications, lease documentation, and record management
- Communicated with clients/tenants to address inquiries and resolve issues
- Maintained accurate and organized files, both digital and physical
- Handle confidential information with professionalism and discretion
- Processed payments and maintained basic financial records
- Supported team members and management with day-to-day operations
- Property Management company
Childcare Administrative Manager
Little Children Garden
08.2011 - 07.2019
- Prepare payroll information, including any overtime, absences, or adjustments, for timely submission to the payroll department.
- Maintain records of staff attendance, vacation, and sick leave, providing updates to the Center Director as needed.
- Create and maintain a structured schedule of daily activities, ensuring alignment with developmental goals and age-appropriate milestones for each class group.
- Organize and prepare materials needed for daily lessons, special activities, and developmental assessments.
- Maintain up-to-date student records, ensuring all required documents, such as medical forms, emergency contact information, and consent forms, are complete and accurate.
- Coordinate staff schedules to meet center staffing requirements, ensuring adequate coverage throughout the day and during special events or activities.
- Identify opportunities to improve administrative processes, scheduling efficiency, and resource allocation within the center
- Early childhood development center
Head Teller
Chase
11.2006 - 08.2011
- Served as a primary point of contact for clients, assisting with account inquiries, transactions, and service needs
- Managed high-volume cash transactions including deposits, withdrawals, and payments with a high level of accuracy
- Balanced cash drawers and vault daily while maintaining compliance with banking policies and procedures
- Trained and supported tellers on procedures, transactions, and customer service standards
- Resolved customer issues and discrepancies while ensuring a positive client experience
- Collected, verified, and processed sensitive client information while maintaining confidentiality
- Supported branch operation and assisted management with daily workflow and reporting
- Financial Institute
Office Assistant/Document specialist
Ikon Office solutions
06.2003 - 11.2006
- Performed general office administration tasks including filling, report preparation, and meeting setup
- Supported document production and handled sensitive information with confidentiality
- Organized, formatted, and prepared documents, ensuring proper layout and accuracy
- Monitored office supplies and coordinated reordering to ensure availability of materials
- Managed document storage and retrieval, maintaining organized and accessible records
- Anticipated the needs of senior management to support smooth daily operations
- Copier and Document service
Education
Executive Office Specialist -
Drake School of Manhattan
New York, NYSkills
- Microsoft Office 365 (Word, Excel, Outlook)
- Adobe (Acrobat/Document Management)
- MDS Property Management Systems
- SAP
- Data Entry
Certification
- HPD Marketing & Affordable Housing Program
- NYC Department of Housing Preservation & Development (HPD) | May 2022
- Training in affordable housing compliance, marketing, tenant eligibility review, lease-up processes, and regulatory standards
Languages
Haitian Kreyol – Native or bilingual Proficiency
English – Full Professional Proficiency
Timeline
Administrative Assistant/Lease Coordinator
Metropolitan Property Services
07.2019 - 06.2025
Childcare Administrative Manager
Little Children Garden
08.2011 - 07.2019
Head Teller
Chase
11.2006 - 08.2011
Office Assistant/Document specialist
Ikon Office solutions
06.2003 - 11.2006
Executive Office Specialist -
Drake School of Manhattan