Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
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Chantal Lopez

Santa,CA

Summary

Healthcare professional ready to contribute to patient service excellence. Proven experience in managing patient interactions and resolving issues effectively. Collaborative team player with focus on achieving results and adapting to changing needs. Skilled in communication and problem-solving, valued for reliability and flexibility.

Experienced with patient interactions, appointment scheduling, and issue resolution. Utilizes communication and organizational skills to ensure patient satisfaction. Knowledge of healthcare systems and patient support processes.

Overview

7
7
years of professional experience

Work History

Patient Services Representative

Share Ourselves
03.2023 - Current
  • Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
  • Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
  • Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
  • Assisted patients in filling out check-in and payment paperwork.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Greeted and assisted patients with check-in procedures.
  • Verified patient insurance eligibility and entered patient information into system.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Used EPIC to schedule appointments.
  • Took copayments and compiled daily financial records.
  • Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.

AVID Tutor

Santiago TK-8
10.2022 - 03.2023
  • Assisted students in developing effective study habits and time management skills, leading to more efficient learning.
  • Collaborated with teachers to identify areas where students needed additional support, resulting in improved academic performance.
  • Adapted tutoring methods to accommodate diverse learning needs, ensuring all students could access curriculum.
  • Promoted a culture of continuous improvement within the AVID program through regular self-assessment and reflection on tutoring practices.

Front Desk Receptionist

Racquet Club of Irvnine
01.2018 - 03.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Scheduled appointments accurately using reservation software, reducing conflicts or double-bookings.

Cash Poster

Western Dental & Orthodontics
01.2022 - 10.2022
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Committed to data integrity by vigilantly verifying transaction details before finalizing postings, mitigating potential mistakes.

Education

Bachelor of Arts - Psychology

Concordia University Irvine
1530 Concordia West Irvine, CA, USA 92612
12-2021

Skills

  • Insurance verification
  • Patient registration
  • Appointment scheduling
  • Patient confidentiality
  • Attention to detail
  • Resolving problems
  • Administrative and office support
  • Punctual and hardworking
  • Caring and empathetic
  • Communicating to patients and families
  • Multitasking and organization
  • Eligibility determination

Languages

Spanish
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Patient Services Representative

Share Ourselves
03.2023 - Current

AVID Tutor

Santiago TK-8
10.2022 - 03.2023

Cash Poster

Western Dental & Orthodontics
01.2022 - 10.2022

Front Desk Receptionist

Racquet Club of Irvnine
01.2018 - 03.2023

Bachelor of Arts - Psychology

Concordia University Irvine

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