CHANTAL LUSTER
Milwaukee,WI
Summary
Attentive Patient Service Representative skilled in managing patient charts, processing payments and scheduling procedures. Detailed team player with strengths in communication, customer service and multitasking.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Aurora Medical Center
Milwaukee, WI
05.2023 - Current
- Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages.
- Registers patients; obtains demographic and insurance information; verifies insurance coverage, collects co-pays, deductibles, and previous balances; posts payments and updates demographic and insurance information.
- Schedules patient appointments and coordinates cancellations, reschedules, and additions to schedules. Provides accurate, detailed information regarding test preparations, time patient to arrive, and any other directional information needed by patient.
- Updates insurance, financial responsibility and other data when changes or additions occur, and communicates to patient as appropriate.
- Ensures insurance and patient information obtained is complete and accurate, applying acquired knowledge of government and third party payer requirements.
- Identifies, reports, and resolves problems regarding registration to appropriate individuals and departments.
- Monitors patient flow to ensure they are cared for in the most efficient and courteous manner. Offers various assistance to patients to include: arranging transportation needs, providing directions, locating wheelchair, etc.
- Performs visit closure including checking out patients after visit, scheduling follow-up appointments, and providing patients with a visit summary.
- May file, retrieve, and/or deliver patient information and/or records, and completes required forms/documentation.
Medical Assistant
Ascension Columbia St. Mary's
Brown Deer, WI
11.2019 - 08.2020
- Roomed patients, measured vital signs, and recorded information in patients' charts
- Exam room prep for various types of procedures, as well as assisting with procedures
- Performed a basic materials management function that includes ordering for the clinic and auditing
- Coordinated and scheduled patient's appointments
- Performed EKGs, pregnancy tests, urine dip tests, TB skin tests, rapid strep exams, and breathing treatments
- Administer medications and vaccines to patients of all ages
Medical Assistant
Kohl's Wellness Center
Menomonee Falls, WI
12.2018 - 11.2019
- Room patients, measure vital signs, and record information in patients' charts
- Exam room prep for various types of procedures, as well as assisting with procedures
- Perform a basic materials management function that includes ordering for the clinic and auditing
- Coordinate and schedule patient's appointments
- Perform EKGs, pregnancy tests, urine dip tests, TB skin tests, rapid strep exams, and breathing treatments
- Administer medications and vaccines to patients of all ages
Medical Assistant
Columbia St. Mary's Family Health Center
Milwaukee, WI
12.2015 - 12.2018
- Room patients, measure vital signs, and record information in patients' charts
- Exam room prep for various types of procedures, as well as assisting with procedures
- Perform a basic materials management function that includes linen ordering for the clinic
- Coordinate and schedule patient's appointments
- Perform EKGs, pregnancy tests, urine dip tests, TB skin tests, rapid strep exams, and breathing treatments
- Administer medications and vaccines to patients of all ages
Medical Assistant Internship
Columbia St. Mary's Family Health Center
Milwaukee, WI
10.2015 - 11.2015
- Roomed patients, checked vital signs, and documented patient information into the patient's chart
- Assisted physicians with procedures, including pelvic exams, Pap smears, Nexplanon insertions
- Performed EKGs, pregnancy tests, urine dip tests, TB skin tests, rapid strep exams, and breathing treatments
- Administered medications and vaccinations to patients ranging from babies to adults
- Scheduled patient appointments, faxed documents to different providers for medical records
- Prepped a mayo tray to assist physician with certain types of procedures
Receptionist
Learning Through Technology Child Care Academy
Milwaukee, WI
09.2014 - 10.2015
Sales Associate
Guaranty Bank
Milwaukee, WI
10.2012 - 01.2014
Cashier
Kohl's
Brookfield, WI
09.2012 - 01.2013
Cashier
Aldi Food Store
Milwaukee, WI
06.2012 - 08.2012
Store Manager
Family Dollar
Milwaukee, WI
07.2009 - 05.2012
Lead Teacher
Bumble Bee Learning Center
Milwaukee, WI
01.2009 - 03.2009
Cashier
Walmart
Milwaukee, WI
09.2008 - 12.2008
Education
Associate Degree - Medical Assistant
Bryant & Stratton College
Wauwatosa, WI12.2015
Skills
- Typing 85 wpm
- Microsoft Access
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Word
- Electronic charting
- Phlebotomy
- Capillary punctures
- Attention to detail
- Customer service
- Problem resolution
Certification
Certified Medical Assistant (CMA), American Association of Medical Assistants
Timeline
Patient Service Representative
Aurora Medical Center
05.2023 - Current
Medical Assistant
Ascension Columbia St. Mary's
11.2019 - 08.2020
Medical Assistant
Kohl's Wellness Center
12.2018 - 11.2019
Medical Assistant
Columbia St. Mary's Family Health Center
12.2015 - 12.2018
Medical Assistant Internship
Columbia St. Mary's Family Health Center
10.2015 - 11.2015
Receptionist
Learning Through Technology Child Care Academy
09.2014 - 10.2015
Sales Associate
Guaranty Bank
10.2012 - 01.2014
Cashier
Kohl's
09.2012 - 01.2013
Cashier
Aldi Food Store
06.2012 - 08.2012
Store Manager
Family Dollar
07.2009 - 05.2012
Lead Teacher
Bumble Bee Learning Center
01.2009 - 03.2009
Cashier
Walmart
09.2008 - 12.2008
Certified Medical Assistant (CMA), American Association of Medical Assistants
Associate Degree - Medical Assistant
Bryant & Stratton College
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