Aniya Bush
Lake City,SC
Summary
Results-driven Customer Service Professional with 5+ years of experience in remote, high-volume environments, offering strong technical support and service skills. Proficient in resolving customer issues related to products, services, and technical systems using tools like Zendesk, Salesforce, and Freshdesk. Skilled in communication, troubleshooting, and maintaining high customer satisfaction while consistently meeting performance targets.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE REPRESENTATIVE
FedEx
Durham, NC
01.2023 - Current
- Efficiently resolved account, billing, and technical issues across 60+ daily inbound/outbound calls.
- Maintained 95% customer satisfaction rating by actively listening, empathizing, and resolving issues efficiently.
- Documented all customer interactions in CRM tools (Zendesk, Salesforce) accurately and timely.
Teacher
KinderCare Learning Centers
Durham, NC
2024 - 2026
- Developed engaging lesson plans to enhance children's cognitive and social development.
- Implemented assessment tools to track student progress and adapt instructional strategies.
- Collaborated with parents to foster strong home-school connections and support student learning.
- Trained and mentored new teachers on best practices in early childhood education.
TECHNICAL SUPPORT REPRESENTATIVE
Bath & Body Works
Remote
11.2020 - 12.2022
- Managed a portfolio of SMB customers, helping onboard, train, and troubleshoot product-related concerns.
- Monitored account health and usage metrics, proactively engaging with at-risk customers.
- Conducted follow-ups to ensure product adoption and satisfaction.
CUSTOMER SERVICE REPRESENTATIVE
H&R Block
Remote
09.2019 - 10.2020
- Handled high-volume inbound/outbound calls, assisting employees with benefits, eligibility, claims, and billing.
- Provided accurate and timely information regarding healthcare plans, coverage, and provider networks.
- Resolved member issues with professionalism and empathy, ensuring compliance with HIPAA regulations.
Education
HIGH SCHOOL DIPLOMA - undefined
Peekskill High School
Peekskill, NYSkills
Remote Customer Support
HIPAA Compliance
Typing 85 WPM
Email, Phone & Chat Support
Microsoft Office
Salesforce
CRM & Ticketing Systems
Call De-escalation & Retention
Technical Troubleshooting
Multitasking & Time Management
Billing & Account Reconciliation
Insurance Eligibility & Authorization
Certification
- FDCPA Compliance Training, edX
- Customer Service Fundamentals, Coursera
Timeline
CUSTOMER SERVICE REPRESENTATIVE
FedEx
01.2023 - Current
TECHNICAL SUPPORT REPRESENTATIVE
Bath & Body Works
11.2020 - 12.2022
CUSTOMER SERVICE REPRESENTATIVE
H&R Block
09.2019 - 10.2020
HIGH SCHOOL DIPLOMA - undefined
Peekskill High School
Teacher
KinderCare Learning Centers
2024 - 2026