Chantal Mpogazi
Bothell,WA
Summary
Skilled Security Guard with a strong background in safety protocols, surveillance systems, and maintaining secure environments. Brings expertise in monitoring facilities, conducting inspections, and responding to disturbances to ensure the protection of personnel and assets. Ready to contribute critical thinking and reliability to support and enhance security operations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
SECURITY GUARD
SECURITAS
01.2025 - Current
- Inspected doors, windows, locks, gates, ensuring they are secure after hours.
- Patrolled buildings regularly both inside and outside while maintaining an alert presence.
- Monitored entry-exit activity, allowing only authorized personnel to enter facility.
- Performed regular patrols of assigned areas to ensure safety and security protocols were followed.
- Utilized surveillance systems such as CCTV cameras for monitoring purposes.
- Examined doors and windows, verifying proper function and security.
- Operated radio equipment for communication between multiple locations.
- Verified security of windows, gates, and doors to prevent intrusions.
- Answered various alarms to investigate disturbances.
SECURITY OFFICER
Gulfstream Aerospace service center
06.2024 - 11.2024
- Secured exits and entrances at end of operations, controlling access to building.
- Wrote comprehensive incident reports and conducted thorough investigations.
- Assisted employees with various tasks including lockouts, escorts and lost items retrieval.
- Checked surveillance cameras to identify disruptions or unlawful acts.
- Trained new hires on proper use of security equipment such as cameras, radios and alarm systems.
- Operated company vehicles to patrol large sites.
CUSTOMER SERVICE REPRESENTATIVE
Amazon
01.2021 - 01.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Managed timely and effective replacement of damaged or missing products.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pickup.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Security Guard
S&B Industries
07.2019 - 11.2020
- Politely welcomed arriving guests.
- Responded quickly to emergency situations to assess and deflect issues.
- Completed full building and grounds patrols to spot and investigate concerns.
- Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
- Assisted in training new security personnel, sharing best practices and ensuring consistency in performance across the team.
- Monitored CCTV systems to quickly identify and respond to potential security breaches, enhancing overall safety.
CUSTOMER SERVICE REPRESENTATIVE
SWC
04.2018 - 05.2019
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Provided ongoing guest service.
SECURITY GUARD
Amazon
12.2015 - 09.2016
- Interacted with visitors and employees in a professional manner.
- Protected property and staff by maintaining safe and secure environment.
- Interacted professionally with visitors, staff, vendors, and other individuals on site.
- Monitored entry-exit activity, allowing only authorized personnel to enter facility.
- Observed areas for signs of crime or disorder and investigated disturbances.
- Reacted quickly to suspicious activities and events to prevent and isolate potential dangers.
SECURITY OFFICER
ADT Security
01.2014 - 11.2015
- Patrolled premises regularly to maintain order and establish security presence.
- Utilized strong communication skills to interact with staff, guests, vendors and law enforcement personnel in a professional manner.
- Enforced safety regulations, policies and procedures to ensure a safe environment.
- Performed routine checks of doors, windows, and gates for security breaches.
- Conducted regular inspections of the facility to identify potential hazards or security risks.
- Monitored and authorized entrance of vehicles or people to keep property secure.
- Responded to alarms by investigating and assessing situation.
- Escorted and observed guests and employees, maximizing safety and protection.
Education
Associate in Arts (A.A.) - Nursing
CTU
College in Nursing - undefined
TCC
Fort Worth, TX05.2021
Skills
- Customer Service
- Inventory Clerk
- Data Entry
- Filing
- Communication
- Observation
- Quality audits
- Customer Experience
- Time Management
- Security
- Critical Care Experience
- Shipping & Receiving
Certification
CPR Certification 2025-02-15
LANGUAGES
Swahili - Conversational, Family
French - Conversational, School
Kinyarwanda - Fluent
PERSONAL INFORMATION
Authorized To Work: US for any employer
Timeline
SECURITY GUARD
SECURITAS
01.2025 - Current
SECURITY OFFICER
Gulfstream Aerospace service center
06.2024 - 11.2024
CUSTOMER SERVICE REPRESENTATIVE
Amazon
01.2021 - 01.2022
Security Guard
S&B Industries
07.2019 - 11.2020
CUSTOMER SERVICE REPRESENTATIVE
SWC
04.2018 - 05.2019
SECURITY GUARD
Amazon
12.2015 - 09.2016
SECURITY OFFICER
ADT Security
01.2014 - 11.2015
Associate in Arts (A.A.) - Nursing
CTU
College in Nursing - undefined
TCC