CHANTAL S. RILEY
Brooklyn,USA
Summary
Compassionate and detail-oriented Medical Assistant with over eight years of experience providing healthcare services and administrative support. Dedicated to delivering exceptional patient care and assisting medical professionals in both clinical and administrative capacities. Proficient in managing patient charts, supporting physicians during exams, and maintaining accurate documentation. Demonstrates excellent communication and multitasking skills in fast-paced healthcare environments.
Resourceful Practice Associate known for high productivity and efficient task completion. Possess specialized skills in patient care coordination, medical billing, and electronic health records management. Excel in communication, teamwork, and problem-solving to enhance office operations and patient satisfaction.
Insightful professional with several years of experience in environments. Expert in long-term patient care with dedication to comprehensive health plans for success. Known for personable and compassionate demeanor with detail-oriented work ethic.
Overview
16
16
years of professional experience
Work History
Practice Associate and Administrative Assistant
Columbia Doctors Hospital
New York, USA
04.2024 - Current
- Assist physicians with patient examinations, ensuring accurate collection of medical histories and preparing patients for procedures.
- Schedule patient appointments and verify insurance coverage, ensuring all data is accurate and up-to-date.
- Organize and maintain patient charts, both physical and digital, ensuring compliance with medical and legal standards.
- Support office administration by managing patient inquiries and providing clear instructions on follow-up care.
Doctor's Assistant
PKPR Medical Group
New York, USA
06.2022 - 09.2026
- Ensure the accuracy of patient medical records and maintain up-to-date documentation.
- Schedule appointments, verify insurance, and prepare patients for medical exams.
- Assist physicians during examinations, prepare specimens and ensuring proper handling.
- Manage physical and digital files to ensure complete, accurate, and compliant documentation.
- Assisted physicians with patient examinations and medical procedures.
- Prepared and maintained accurate medical records using electronic health systems.
- Educated patients on treatment plans and medication instructions clearly.
- Coordinated with healthcare teams to ensure seamless patient care experiences.
- Conducted preliminary assessments, gathering vital signs and health histories.
- Interviewed patients and reviewed patient files to determine medical histories, previous treatment and therapies and medication history.
- Maintained a clean and organized clinical environment for patient safety.
- Handled general office duties to support administrative staff during peak hours.
Doctor's Assistant
Integrated Medical
New York, USA
06.2018 - 12.2021
- Accurately recorded and maintained patient histories, ensuring all charts were updated in a timely manner.
- Helped with patient preparation for exams and ensured all patient inquiries were addressed.
- Collected and prepared laboratory specimens for testing, maintaining compliance with safety protocols.
- Managed both physical and digital records, ensuring accuracy and adherence to legal standards.
Junior Administrative Assistant
Department of Health and Mental Hygiene
New York, USA
01.2014 - 04.2018
- Achieved high-performance evaluations in call handling and service quality within a high-volume environment.
- Managed detailed administrative tasks including data entry, filing, and organizing office supplies.
- Maintained strict confidentiality while processing complex patient information and medical records.
- Assisted with scheduling, cancellations, and rescheduling of appointments under the direction of supervisory staff.
Patient Intake Coordinator
Women's College Hospital
Toronto, Canada
11.2010 - 11.2014
- Managed patient intake by greeting and verifying appointment details, ensuring accurate and up-to-date medical histories.
- Responded professionally to patient inquiries via phone and email, resolving concerns efficiently.
- Verified medical insurance coverage and benefits, ensuring all documents were complete and accurate.
- Performed administrative tasks including data entry, document filing, and organizing office equipment.
Education
Bachelor of Science - Psychology
Kingsborough Community College
Brooklyn, NYDiploma - Business Administrative Marketing
George Brown College of Applied Arts & Technology
Toronto, Ontario, CanadaSkills
- Patient Progress Monitoring
- Medical Billing and Coding
- Exam Room Setup and Sterilization
- Strong Communication and Interpersonal Skills
- Insurance Verification and Claim Processing
- Appointment Scheduling and Patient Intake
- Data Entry and Administrative Support
- Medical Chart Management and Documentation
- Patient scheduling
- Medical terminology
- Compliance knowledge
- Healthcare regulations
- Patient management
- Insurance verification
- Medical documentation
- Problem solving
- Effective communication
- Team collaboration
- Time management
- Conflict resolution
- Organizational skills
- Clinical assessment
- Multitasking capacity
- Adaptability
Timeline
Practice Associate and Administrative Assistant
Columbia Doctors Hospital
04.2024 - Current
Doctor's Assistant
PKPR Medical Group
06.2022 - 09.2026
Doctor's Assistant
Integrated Medical
06.2018 - 12.2021
Junior Administrative Assistant
Department of Health and Mental Hygiene
01.2014 - 04.2018
Patient Intake Coordinator
Women's College Hospital
11.2010 - 11.2014
Bachelor of Science - Psychology
Kingsborough Community College
Diploma - Business Administrative Marketing
George Brown College of Applied Arts & Technology