Chantal Taylor

• Manage day-to-day operations and staff performance for 100+ employees across multiple facilities
• Lead hiring, onboarding, and training for 30–50+ staff annually, helping new hires get up to speed quickly and confidently
• Reworked onboarding materials and training approach, improving consistency
• Build and manage complex staff schedules across locations, making sure coverage is solid during peak hours and events
• Collaborated with leadership on larger projects like policy updates and internal system organization
• Handle high-volume membership and access issues, working directly with members to resolve problems and keep their experience positive
• Track and maintain staff certifications for 70+ employees
• Review and approve timecards
• Act as a go-between for leadership and front-line staff, making sure communication is clear and expectations are consistent

Acting Assistant Director (Interim Support) November 2023 – February 2023

• Officially stepped into interim leadership role during departmental vacancy
• Supported oversight of operations, staffing, and communication across multiple facilities
• Served as a point of escalation for staff and operational issues during leadership gap
• Helped maintain continuity and stability across day-to-day operations

• Managed POS system operations, including member check-in and transaction processing
• Supported equipment setup and ensured facility readiness
• Conducted facility tours for members and guests
• Responded to member inquiries in person and via phone

• Supervised shifts at most 10 staff at a time, keeping operations running smoothly during busy hours
• Served as acting lead when higher management wasn’t present, making real-time calls on staffing, safety, and member issues
• Helped train and onboard new staff, improving how quickly they could work independently
• Managed a high volume of emails and member questions, resolving issues quickly and professionally
• Kept supplies and safety equipment stocked and up to standard
• Worked with campus partners to coordinate access and support programs/events

• Promoted through multiple roles over 7+ years based on performance and leadership
• Managed facility operations across all shifts, including nights and weekends
• Enforced policies and handled member access for a high-volume campus recreation environment
• Responded to incidents and emergencies, ensuring proper follow-up and documentation
• Trained new staff and helped maintain consistency across the team