Knowledgeable and dedicated customer service professional with extensive experience in education, health care and automotive industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
After School Program Teacher/Day Care Aide
HARBOR CHILDCARE
09.2015 - 10.2016
Maintain a safe play environment
Dress children and change diapers
Observe and monitor children's play activities
Communicate with children's parents or guardians about daily activities, behaviors, and related issues
Sanitize toys and play equipment
Keep records on individual children, including daily observations and information about activities, meals served, and medications administered
Assist in preparing food and serving meals and refreshments to children
Instruct children in health and personal habits, such as eating, resting, and toilet habits
Read to children and teach them simple painting, drawing, handicrafts, and songs
Regulate children's rest periods
Organize and store toys and materials to ensure order in activity areas
Organize and participate in recreational activities and outings, such as games and field trips.
Backroom/Sales Associate
TARGET
11.2014 - 11.2015
Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases
Take inventory or examine merchandise to identify items to be reordered or replenished
Stock shelves, racks, cases, bins, and tables with new or transferred merchandise
Receive, open, unpack and issue sales floor merchandise
Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales
Plan commercial displays to entice and appeal to customers.
Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Received incoming merchandise and stored in correct stock locations.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Paraprofessional
WOODWARD CHILDREN'S CENTER
09.2012 - 11.2014
Confer with parents, administrators, testing specialists, social workers, or other professionals to develop individual education plans (IEPs)
Encourage students to explore learning opportunities or persevere with challenging tasks to prepare them for later grades
Establish and communicate clear objectives for all lessons, units, and projects to students
Establish and enforce rules for behavior and policies and procedures to maintain order among students
Teach socially acceptable behavior, employing techniques such as behavior modification and positive reinforcement
Instruct through lectures, discussions, and demonstrations in one or more subjects, such as English, mathematics, or social studies
Guide and counsel students with adjustment or academic problems, or special academic interests.
Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Prepared instruction materials, constructed bulletin boards, and set up work areas.
Supervised students on field trips for safety and proper behavior in public settings.
Oversaw groups of students at school and off-site locations, maintaining optimal safety, and security.
Automotive Porter/Detailer
Garden City Mazda
08.2019 - 01.2020
Maintained clean, tidy and safe work environment.
Vacuumed interiors of vehicles to remove dirt and debris.
Washed, waxed, and buffed vehicle bodies for professional shine.
Maintained car detailing equipment and supplies in optimal condition for daily demands.
Transported an swapped cars with other dealerships.
Moved cars between dealership display areas, storage facility and the pick up point.
Performing basic maintenance tasks, such as dropping cars off at service, getting inspections done and filling up on gas.
Billing Clerk
Garden City Mazda
01.2020 - 04.2022
Entered and maintained billing information in company internal databases for accessibility.
Verified accuracy of billing data and corrected discrepancies.
Monitored outstanding invoices and performed collections duties.
Managed invoicing and payment processing operations.
Maintained detailed records of customer payments and billing adjustments.
Used data entry skills to accurately document and input statements.
New Car Inventory Manager
Garden City Mazda
04.2022 - 03.2023
Created and updated regular inventory reports and records.
Analyzed inventory data to identify and address stock discrepancies.
Recorded information, shortages, and discrepancies to keep records current and accurate.
Maintained sufficient inventory levels to meet customer demands at all times.
Served as primary point of contact for all inventory control-related issues and processes.
Assembled keys assigning stock numbers and key tags.
Input keys into KeyTrak system.
Education
Certificate - HHA/PCA
Allen Healthcare
Hempstead
04.2012
Certificate - Medical Assiting
Sanford Brown Institut
Garden City
09.2009
High School Diploma -
Freeport High School
Freeport, NY
06.2007
Skills
Microsoft Word- Microsoft Powerpoint- Microsoft Excel- Filing