Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

CHANTAL WALLER

Missouri City,TX

Summary

Ambitious, career-focused job seeker, anxious to obtain an entry-level claims examiner/processor position to help launch career while achieving company goals and utilizing my extensive experience in healthcare administration, customer service, and claims processing. I am highly organized and detail-oriented, and I am committed to providing exceptional customer service while ensuring timely resolution of claims.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Medical Records Bookmarker

Veterans Evaluation Services
, Remote
12.2022 - 07.2023
  • Meet daily quota of bookmarks
  • Bookmark pertinent information from PDF's
  • Pay constant attention to detail
  • Process medical records.
  • Used daily system logs to document production information, discussing issues with management.

Customer Service Representative

Loop Support
, Remote
10.2021 - 03.2022
  • Provided customer service using Zendesk
  • Communicated with customers via email, phone, and chat
  • Processed refunds and adjustments.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Performed data entry tasks related to customer interaction records.
  • Answered customer questions accurately and promptly.

Teacher Assistant

WEST OAKS PRIVATE SCHOOL
Houston, TX
12.2016 - 03.2019
  • Implemented age-appropriate lesson plans and assisted with potty-training
  • Effectively communicated with parents regarding daily activities with children.

Patient Access Specialist

First Surgical Hospital
Houston, TX
07.2016 - 11.2016
  • Directed phone calls to appropriate departments
  • Escorted patients to prep as well as escorted family members to post-op
  • Provided customer service for those needing emergency care, verified insurance, confirmed surgery time and date.

Communication Specialist

Eagles Trace
Houston, TX
08.2015 - 08.2016
  • Provided customer service to residents, monitored security cameras as well as resident pull cord alarms
  • Directed calls to appropriate colleagues, assisted EMT personnel with emergency services.
  • Maintained updated knowledge through continuing education and advanced training.
  • Completed day-to-day duties accurately and efficiently.

Veterinarian Assistant

Parkglen Animal Clinic
Stafford, TX
10.2009 - 01.2011
  • Assisted with restraining pets during exams, prepared vaccines, prepared fecal collection
  • Administered insulin for boarders
  • Walked, fed, and cleaned kennels
  • Answered incoming calls, organized clinic, and scheduled appointments.

Education

A.S. Healthcare Management -

THE COLLEGE OF HEALTHCARE PROFESSIONS
Houston, TX
07-2019

High School Diploma -

KERR HIGH SCHOOL
Houston, TX
05-2008

Skills

  • Strong Work Ethic
  • Attention to Detail
  • Computer Skills
  • Customer Service
  • Organizational Skills
  • Multitasking
  • Flexible and Adaptable
  • Active Listening
  • Problem-Solving
  • Friendly, Positive Attitude
  • Data Entry

Certification

CPR Certified

References

Available upon request.

Timeline

Medical Records Bookmarker

Veterans Evaluation Services
12.2022 - 07.2023

Customer Service Representative

Loop Support
10.2021 - 03.2022

Teacher Assistant

WEST OAKS PRIVATE SCHOOL
12.2016 - 03.2019

Patient Access Specialist

First Surgical Hospital
07.2016 - 11.2016

Communication Specialist

Eagles Trace
08.2015 - 08.2016

Veterinarian Assistant

Parkglen Animal Clinic
10.2009 - 01.2011

A.S. Healthcare Management -

THE COLLEGE OF HEALTHCARE PROFESSIONS

High School Diploma -

KERR HIGH SCHOOL

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