CHANTAL WOODS
Port Hueneme
Summary
Empathetic and motivated aspiring Crisis Counselor with a strong dedication to helping individuals navigate challenging situations. Adept at active listening, clear communication, and remaining composed under pressure, with a genuine passion for promoting emotional well-being and safety. Eager to contribute a compassionate approach, problem-solving skills, and a commitment to continuous learning in providing effective support and connecting individuals to essential resources.
Overview
22
22
years of professional experience
Work History
Regional Scheduler and Onboarding Team Member
Red Cross-Biomedical Services
Remote- Volunteer
01.2025 - Current
- Coordinated scheduling for blood donation drives, and volunteer engagement.
- Regularly accessing and reviewing the blood drive schedule
- Communicate weekly, through phone, email, and texting with volunteers to recruit for shifts
- Perform data entry to ensure accurate volunteer records.
- Collaborated with management to develop effective scheduling strategies, aligning with organizational goals.
- Queue Management to meet deadlines
- Trained volunteers on scheduling systems and best practices, fostering a culture of continuous improvement and support.
Secretary
Vascular Laboratory Prince of Wales Hospital
Sydney, Australia
05.2016 - 06.2017
- Managed appointment scheduling for patients, ensuring efficient use of laboratory resources.
- Coordinated communication between medical staff and patients, enhancing service delivery and patient satisfaction
- Maintained accurate patient records using electronic health record systems for streamlined data retrieval.
- Obtain a thorough knowledge of examination types to schedule appropriately and to predict staffing needs.
- Medicare and Health insurance overdue receivables management.
- Data input for insurance requirements and appropriate indications for each examination type.
- Maintain and adhere to HIPAA, hospital and healthcare protocols, practices and procedure.
- Answered multi-line phone system with the ability to differentiate between emergent, urgent and routine examinations.
Officer Manager/ Dental Nurse
UNSW Dental
Sydney, Australia
04.2004 - 01.2016
- Oversaw daily operations of dental clinic, ensuring efficient workflow and patient satisfaction.
- Management of employees including product training, dental assisting training, development, and recruitment.
- Managed patient scheduling systems to optimize appointment availability and reduce wait times.
- Managed patient scheduling systems to optimize appointment availability and reduce wait times.
- Liaise with other Health Practitioners regarding patient results and treatment plans.
- Reception/administration duties including-Receiving and Discharging patients, invoicing, taking payments- including HICAPS (private health insurance) Veterans Affairs, and Medicare claims.
- Managing and scheduling of staff, Dentist, and Oral Surgeon's working schedules, appointments, break periods and meetings.
- Responding to clinical and operational concerns and disputes in a timely and effectively.
- Comply with, and provide appropriate knowledge and awareness of HIPAA, Health and Safety, Infection control policies including PPE, hand hygiene, sterilization process, and decontaminating surgeries.
- Provide patient care pre and post-surgery.
Education
Bachelor's Degree - Healthcare Administration
American Military University
Charleston, WV01.2025
Certificate - Peer Support Specialist
NAMI
San Diego 01.2002
Skills
- Critical thinking
- Teamwork and collaboration
- Emotional Intelligence
- Active Listening
- Empathy
- Problem Solving Skills
Timeline
Regional Scheduler and Onboarding Team Member
Red Cross-Biomedical Services
01.2025 - Current
Secretary
Vascular Laboratory Prince of Wales Hospital
05.2016 - 06.2017
Officer Manager/ Dental Nurse
UNSW Dental
04.2004 - 01.2016
Bachelor's Degree - Healthcare Administration
American Military University
Certificate - Peer Support Specialist
NAMI