Chantal Chanel Usher
Jacksonville,FL
Summary
Resourceful financial professional, with an outstanding background in customer service, sales, and banking. Capable of giving each consumer accurate information , service options and product recommendations.
Overview
9
9
years of professional experience
Work History
Stow
Amazon
Jacksonville, FL
01.2022 - 05.2022
- Maintained clean and organized workspaces to uphold safety standards.
- Organized both outgoing and incoming shipments based on product descriptions and shipment dates.
- Separated damaged items from functional ones before placing on shelves.
- Kept work areas neat, clean and free from debris.
Customer Service Specialist
Internal Revenue Service, IRS, Treasury
Jacksonville, FL
10.2018 - 03.2020
- Provide Taxpayers with the correct/complete responses and resolutions to perform case actions or case dispositions
- Uses effective listening skills to check for understanding, applying courtesy, tact, empathy, and appropriate purpose statements
- Prepares accurate, clear, grammatically correct, concise correspondence and internal documents that rarely require clarification or corrections.
Mortgage Collector
Wells Fargo Bank
Jacksonville, FL
01.2018 - 09.2018
- Originated, reviewed, processed, closed and administered customer loan proposals
- Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering,
- OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act
- Responded to client concerns and questions about credit scores and methods to improve numbers.
Tier 1 Sales Agent
Florida Blue
Jacksonville, FL
10.2017 - 01.2018
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations
- Scanned, received and sent faxes to appropriate departments, including insurance claims, co-pay assistance information and patient documentation.
BDC agent
Jack Wilson Chevrolet Buick Gmc
Saint Augustine, Fl
07.2017 - 09.2017
- Liaised with customers, management and sales team to be er understand customer needs and recommend appropriate solutions
- Completed efficient store resets to prepare the store for special promotions and seasonal updates
- Maintained optimal financial controls by following loss prevention procedures and protecting cash assets.
Customer Service Representative
Convergys Corporation
Jacksonville, Florida
02.2015 - 07.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers in a fast-paced environment
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
Cashier
DD
09.2014 - 06.2015
- S Discounts
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Checked prices for customers and processed items sold by scanning barcodes
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
Surveyor
ERC
JACKSONVILLE, FL
05.2014 - 01.2015
- Gathered, organized, and modeled data for reports and presentations
- Assessed individual survey project needs and planned workflows
- Made proactive adjustments to policies and procedures to meet changing demands.
Cashier
Wal-Mart
Jacksonville
11.2013 - 10.2014
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Reviewed and resolved differences between accounting information and cash drawer
- Operated a cash register for cash, check and credit card transactions.
Education
Bachelor of Arts - Allied Health- In Progress
FLORIDA A&M UNIVERSITY
High School Diploma - undefined
FLEMING ISLAND
2009
Skills
- Debt solution management
- Report monitoring
- Client counseling
- Credit report pulling
- Budget Preparation
- Solution development
Timeline
Stow
Amazon
01.2022 - 05.2022
Customer Service Specialist
Internal Revenue Service, IRS, Treasury
10.2018 - 03.2020
Mortgage Collector
Wells Fargo Bank
01.2018 - 09.2018
Tier 1 Sales Agent
Florida Blue
10.2017 - 01.2018
BDC agent
Jack Wilson Chevrolet Buick Gmc
07.2017 - 09.2017
Customer Service Representative
Convergys Corporation
02.2015 - 07.2017
Cashier
DD
09.2014 - 06.2015
Surveyor
ERC
05.2014 - 01.2015
Cashier
Wal-Mart
11.2013 - 10.2014
Bachelor of Arts - Allied Health- In Progress
FLORIDA A&M UNIVERSITY
High School Diploma - undefined
FLEMING ISLAND
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