Chantale Carilus
Orlando,FL
Summary
Proven Collections Processor with a track record of reducing delinquency rates and enhancing customer retention at Holiday Inn Club Vacations Incorporated. Expert in debt negotiation and maintaining meticulous attention to detail, excel in utilizing software knowledge and clear communication to resolve financial discrepancies and strengthen client relationships.
Overview
12
12
years of professional experience
Work History
Collections Processor
Holiday Inn Club Vacations Incorporated
Orlando, FL
06.2018 - Current
- Managed diverse portfolio of accounts, adapting collections approaches based on unique circumstances surrounding each case effectively.
- Resolved customer account discrepancies through research and problem-solving skills, leading to improved customer relations and retention.
- Collaborated closely with sales representatives to resolve issues related to unpaid invoices or disputed charges promptly.
- Reduced delinquency rates by consistently following up on past-due accounts and negotiating payment arrangements tailored to individual circumstances.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Accounts Receivable Clerk/Pharmacy Technician
Premier Custom Specialty Pharmacy
Palm Beach Gardens, FL
01.2012 - 03.2017
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Education
Associate of Arts - Psychology
Keiser University
Orlando,fl02.2025
Skills
- Payment Processing
- Credit analysis
- Software Knowledge
- Debt Negotiation
- Patience and Persistence
- Call center experience
- History research
- Negotiation
- Payment Acceptance
- Attention to Detail
- Organizational Skills
- Clear Communication
- Decision-Making
Timeline
Collections Processor
Holiday Inn Club Vacations Incorporated
06.2018 - Current
Accounts Receivable Clerk/Pharmacy Technician
Premier Custom Specialty Pharmacy
01.2012 - 03.2017
Associate of Arts - Psychology
Keiser University