Chantanee Sparks
Baltimore,MD
Summary
Results-driven, analytical administrative assistant with a strong background in managing customer interactions and optimizing administrative processes. Demonstrated expertise in data analysis and office management, supporting IRS initiatives at the Department of the Treasury. Known for exceptional communication and conflict resolution skills, enhancing customer satisfaction through active listening and problem-solving, and committed to leveraging resourcefulness to drive operational efficiency and foster strong customer relationships.
Overview
4
4
years of professional experience
Work History
Customer Contact Representative
Department of the Treasury, Internal Revenue Service
Baltimore, MD
05.2022 - 03.2025
- Orchestrated comprehensive account audits, pinpointing discrepancies, and driving process enhancements.
- Completed comprehensive research across several databases, supplying exact data for better taxpayer comprehension.
- Accelerated problem-solving by fostering collaborative efforts across functions.
- Clarified detailed taxpayer issues, raising the quality of support provided and upholding compliance with IRS guidelines.
- Maintained positive interactions during high-stress situations for conflict resolution.
- Maintained comprehensive logs of all inquiries from customer transactions.
- Expertly managed stress, diffusing potential conflicts efficiently.
- Elevated satisfaction scores by swiftly providing solutions to customers' questions.
Inbound Stower
Amazon
Sparrows Point, MD
08.2021 - 05.2022
- Met stowing task deadlines, ensuring alignment with goals.
- Conducted barcode scans for accurate inventory tracking.
- Consistently maintained a neat and hazard-free workplace.
- Efficiently managed the accurate receipt and categorization of incoming inventory.
- Strengthened team protection through adherence to advanced safety measures.
- Coordinated efficient shipment logistics to maintain punctual deliveries.
- Engaged in training sessions to acquire advanced stowing techniques.
Education
Bachelor of Science - Business Administration
University of Maryland Global Campus
Adelphi, MDAssociate of Arts - Business Administration
Community College of Baltimore County
Dundalk, MDSkills
- Data Analysis Reporting
- Process improvement
- Professional Demeanor
- Database Management
- Thorough Review Skills
- Effective Organizational Skills
- Microsoft Office
Languages
Spanish
Limited
References
References available upon request.
Timeline
Customer Contact Representative
Department of the Treasury, Internal Revenue Service
05.2022 - 03.2025
Inbound Stower
Amazon
08.2021 - 05.2022
Bachelor of Science - Business Administration
University of Maryland Global Campus
Associate of Arts - Business Administration
Community College of Baltimore County
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