Summary
Overview
Work History
Education
Skills
Timeline
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Chantavia Conwell

Jacksonville

Summary

Dynamic Customer Service Representative with a proven track record at Apple, excelling in problem resolution and active listening. Enhanced customer satisfaction through effective complaint resolution and feedback implementation, fostering loyalty. Skilled in data entry and team collaboration, consistently delivering timely and accurate information to clients.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Apple
Remote
01.2023 - 09.2025
  • Documented customer interactions in CRM system, ensuring accurate records for future reference and analysis.
  • Implemented feedback mechanisms to gather insights from customers, driving continuous improvement in service delivery.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Customer Service Representative

Addecco
Dallas
01.2022 - 12.2022
  • Assisted customers with inquiries, providing timely and accurate information on products and services.
  • Resolved customer complaints by identifying issues and implementing effective solutions to enhance satisfaction.
  • Processed orders and returns efficiently, ensuring compliance with company policies and procedures.
  • Maintained up-to-date knowledge of product offerings to provide informed recommendations to clients.
  • Collaborated with team members to streamline communication processes, improving response times for customer queries.

Education

High School Diploma -

Jacksonville High School
Jacksonville, TX
06.2020

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Call center experience
  • Conflict resolution
  • Product knowledge
  • Paperwork processing
  • Team development
  • Appointment scheduling

Timeline

Customer Service Representative

Apple
01.2023 - 09.2025

Customer Service Representative

Addecco
01.2022 - 12.2022

High School Diploma -

Jacksonville High School