Chante’ Raynor
Greenville,NC
Summary
Developed strong communication and problem-solving skills in fast-paced healthcare environment. Gained expertise in managing patient interactions and handling sensitive medical information. Seeking to transition into new field where these transferable skills can drive efficiency and enhance customer experience.
Overview
12
12
years of professional experience
Work History
Cashier/ Customer Service
Neighborhood Walmart
07.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Teacher Assistant
Onslow County School District
08.2021 - 06.2024
- Supported the integration of technology into daily lessons by utilizing digital tools like SMART Boards or tablets to engage students in interactive learning experiences.
- Promoted a growth mindset among students by encouraging perseverance and resilience in overcoming challenges.
- Assisted lead teacher in managing classroom behavior, ensuring a safe and supportive learning environment for all students.
- Assisted lead teacher in the monitoring of student progress and updating required documentation, ensuring accurate records for each learner.
- Increased student participation with engaging activities and group projects that promoted collaboration and teamwork.
- Piloted and led first through fifth grade SEL Specials in the 2021-2022 school year.
- Enhanced classroom environment by implementing various teaching methods and strategies, catering to diverse learning styles.
- Facilitated small-group instruction sessions targeting specific skill gaps among struggling learners for academic success.
Customer Service Clerk
Harris Teeter
02.2019 - 05.2022
- Responded to customer needs through competent customer service and prompt problem-solving.
- Kept front check out area clean and organized for efficient service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Organized efficient service responses by directing visitors and callers to correct personnel.
- Issued receipts and processed refunds, credits, or exchanges.
- Resolved escalated customer complaints with empathy and professionalism, ensuring satisfactory resolutions.
- Balanced multiple tasks simultaneously while maintaining composure under pressure during peak hours or challenging situations.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
cashier/food runner/ lead team member
Smithfield’s Chicken and BBQ
05.2013 - 01.2018
- Welcomed customers and helped determine their needs.
- Communicated with customers and team members to solve problems.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
B.S - Sports Medicine
North Carolina Agricultural and Technical State University
Greensboro, NCSkills
- Proven ability to provide exceptional customer service in a fast-paced healthcare environment
- Proficient in using Microsoft Office applications (Outlook, Word and Excel)
- Solid skill at patient registration procedures
- Strong telephone and communication abilities
- Understands patient confidentiality and HIPAA rules
- Excellent data entry and patient interviewing skills
- Clear understanding of insurance options that are available to patients
- Strives to make patient registration process as pleasant as possible
- Excellent interpersonal skills
Leadership Development
Smith Senior Center, Student Volunteer, Greensboro, NC 01/15 -12/17
- Help with senior games, Help teach the concept of games during practice, Help keep score, Help set up equipment and supplies for the games, Help sort out medical forms, registration forms, and name tags
Salvation Army, Food Pantry Volunteer, Jacksonville, NC 05/10 -12/11
- Assist food pantry caseworker, Unload and stock food products onto shelves, Unload and stock food products into freezer/refrigerator, Dispose of trash and cardboard box as needed, Great communication and organizational skills, Positive attitude
Languages
English
Full Professional
Timeline
Cashier/ Customer Service
Neighborhood Walmart
07.2023 - Current
Teacher Assistant
Onslow County School District
08.2021 - 06.2024
Customer Service Clerk
Harris Teeter
02.2019 - 05.2022
cashier/food runner/ lead team member
Smithfield’s Chicken and BBQ
05.2013 - 01.2018
B.S - Sports Medicine
North Carolina Agricultural and Technical State University
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