CHANTE WHITE
Indianapolis,IN
Summary
Dependable and empathetic healthcare and customer service professional with over 10 years of experience in high-volume environments, including call centers, home care, medical offices, and insurance systems. Skilled in Microsoft Office, multi-platform navigation, client support, and EMR systems. Known for strong communication, critical thinking, and the ability to remain professional under pressure. Committed to delivering compassionate, solutions-focused service while maintaining strict patient confidentiality and compliance standards.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Home Health Aide / Office Assistant
Four Seasons Home Care
01.2025 - Current
- Home Health Aide:
- Provided in-home support with daily living tasks such as hygiene, dressing, mobility, and meal prep.
- Monitored vital signs and reported changes in client condition promptly.
- Maintained patient confidentiality and delivered compassionate, culturally sensitive care.
- Built strong rapport with clients and families, ensuring comfort and trust.
- Office Assistant:
- Answered inbound calls and scheduled caregiver visits using office scheduling software.
- Verified insurance details, updated client records, and handled document filing.
- Supported the intake process for new clients, including data entry and form processing.
- Assisted with daily office operations and communications between caregivers and staff.
Certified Medical Assistant
Aya Healthcare Staffing
01.2021 - Current
- Collected vitals, roomed patients, documented clinical notes in EMR.
- Assisted providers in clinical procedures and patient instruction.
- Adapted to various healthcare locations through travel assignments.
Medical Service Assistant
VA Hospital
04.2023 - 03.2025
- Greeted patients, managed appointments, and handled intake procedures.
- Verified insurance, collected demographics, and ensured accurate EMR entries.
- Supported a high-volume environment with professionalism and empathy.
Customer Service Representative
Dial America
10.2022 - 03.2023
- Managed high-volume inbound calls; assisted clients with benefits and eligibility.
- Resolved claim issues while providing clear and compassionate communication.
- Maintained high performance in adherence to structured workflows.
Prior Authorization Specialist (Remote)
Populous Group
03.2022 - 10.2022
- Processed prior authorizations and routed cases to clinical reviewers.
- Accurately documented all communications across multiple EMR platforms.
- Maintained compliance with HIPAA and achieved accuracy benchmarks.
Client Intake & Marketing Assistant (Remote)
Jasmine Owsley Inc.
08.2021 - 03.2022
- Conducted client onboarding, supported business formation tasks (EIN, LLC).
- Assisted with branding and digital design using Canva and Adobe tools.
- Maintained CRM systems and coordinated lead follow-ups.
Certified Medical Assistant
Oak Street Health
03.2021 - 12.2021
- Supported daily clinical operations including charting and vitals.
- Provided medication guidance and patient education.
Certified Nursing Assistant (CNA)
ATC Staffing
05.2016 - 08.2021
- Assisted with ADLs, mobility, and routine care needs.
- Monitored patient conditions and maintained care documentation.
Insurance Verification Specialist
Express Scripts
03.2013 - 05.2016
- Verified coverage and processed authorizations for medical and pharmacy services.
- Liaised with insurance carriers and patients to resolve discrepancies.
- Maintained confidentiality while meeting performance benchmarks.
CNA
Eagle Valley Meadows
05.2014 - 04.2016
- Delivered bedside support, updated records, and ensured patient comfort.
CNA
Zionsville Meadows
06.2012 - 01.2014
- Provided hands-on care and documented patient conditions.
Education
High School Diploma - General Studies
The Excwl Center
Indianapolis, IN03.2004
Skills
- Customer Service & Client Intake
- Home Health & Direct Patient Care
- Microsoft Office Suite (Excel, Outlook, Word)
- Time Management & Multitasking
- Claims Resolution & Insurance Verification
- CRM & Patient Intake Systems
- EMR Platforms: Cerner, Epic, ECW
- HIPAA Compliance & Confidentiality
- Call Center Protocols & De-escalation
- Workflow Optimization
Certification
- Certified Medical Assistant (CMA)
- Certified Nursing Assistant (CNA)
- CPR & First Aid Certified
- Healthcare Customer Service & Insurance Systems
Timeline
Home Health Aide / Office Assistant
Four Seasons Home Care
01.2025 - Current
Medical Service Assistant
VA Hospital
04.2023 - 03.2025
Customer Service Representative
Dial America
10.2022 - 03.2023
Prior Authorization Specialist (Remote)
Populous Group
03.2022 - 10.2022
Client Intake & Marketing Assistant (Remote)
Jasmine Owsley Inc.
08.2021 - 03.2022
Certified Medical Assistant
Oak Street Health
03.2021 - 12.2021
Certified Medical Assistant
Aya Healthcare Staffing
01.2021 - Current
Certified Nursing Assistant (CNA)
ATC Staffing
05.2016 - 08.2021
CNA
Eagle Valley Meadows
05.2014 - 04.2016
Insurance Verification Specialist
Express Scripts
03.2013 - 05.2016
CNA
Zionsville Meadows
06.2012 - 01.2014
High School Diploma - General Studies
The Excwl Center