Chante Williams
Fishers,IN
Summary
Experienced Financial Center Manager well-versed in motivating and training employees to achieve demanding financial targets. Decisive leader with excellent communication and planning skills. Prepared to bring 12 years of progressive experience to a new position.
Overview
9
9
years of professional experience
Work History
Financial Center Manager
Fifth Third Bank
Indianapolis, IN
06.2018 - 01.2021
- Built and lead high-performance team focused on achieving sales and service goals.
- Implemented policies to improve efficiency and team performance.
- Recruited and hired talent for operations and service delivery and managed branch offices by mentoring and cross-training new leadership as part of succession planning.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Collaborated with internal business partners to deliver cohesive banking experience to customers.
- Increased new bank relationships within local community through execution of quarterly promotions.
- Resolved escalated customer issues and boosted retention rates by 15%
Personal Banker II
Fifth Third Bank
Indianapolis, IN
05.2015 - 06.2018
- Promoted financial products by maintaining excellent service offering knowledge.
- Created innovative financial solutions to meet customer needs and provide competitive edge
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Helped clients plan for and fund retirements using mutual funds and other options to manage, customize and diversify portfolio.
- Achieved consistent recognition as top sales performer.
- Continually boosted branch production and revenue by 20% by consistently meeting all monthly and quarterly sales goals
- Handled over 40 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services
Lead CSR/Retail Personal Banker
JP Morgan Chase
Indianapolis, IN
06.2010 - 03.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained new personnel regarding company operations, policies and services.
- Promoted available products and services to customers during service, account management and order calls.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Performed vault duties to handle large deposits of up to $200,000 and distribute currency to coworkers
Education
Associate of Science - Business Administration
Ivy Tech Community College of Indiana
Indianapolis, IN05.2017
High School Diploma -
Lew Wallace High School
Gary, IN06.2006
Skills
- Customer Service
- Team Building Leadership
- Advanced Mathematics
- Operational Reporting
- Financial Resources Management
- Risk Assessment
- Business Relationship Management
- Data Analysis
Timeline
Financial Center Manager
Fifth Third Bank
06.2018 - 01.2021
Personal Banker II
Fifth Third Bank
05.2015 - 06.2018
Lead CSR/Retail Personal Banker
JP Morgan Chase
06.2010 - 03.2014
Associate of Science - Business Administration
Ivy Tech Community College of Indiana
High School Diploma -
Lew Wallace High School
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