Chantee Franklin
San Diego,CA
Summary
Communications Coordinator successful at managing multiple priorities and adapting to new challenges. Highly communicative individual with expertise in case management and working with diverse communities. Holds Bachelors of Science in Psychology with emphasis in Counseling and Social Change. Brings forth a genuine desire to serve those in need along with extensive knowledge of State and local resources.
Overview
6
6
years of professional experience
Work History
CARE Emergency Response Coordinator
Alaska Airlines
San Diego, CA
01.2024 - Current
- Serving survivors and their families by providing accurate information and meeting their short-term/practical needs in a supportive responsive environment.
- Perform administrative work to support the emergency response mission.
- Facilitated medical services by coordinating with risk management at accident sites.
Compliance Resolution Official
Alaska Airlines
San Diego, CA
09.2018 - Current
- Maintained composure in stressful situations and confrontations.
- Investigated and composed official notes for complaints expressed by customers identifying as disabled.
- Kept informed of legal requirements and pending industry changes regarding persons traveling with impairments.
- Determined appropriate interventions and solutions to effectively meet the needs of customers, while adhering to current legal obligations and company policy.
- Used Microsoft Word and other software tools to create case documents.
Communications Coordinator
Alaska Airlines
San Diego, CA
05.2020 - Current
- Conducted departure briefings for assigned customer service agents.
- Adhered to safety procedures when managing departure logistics.
- Collaborated with multiple airport departments to resolve problems and facilitate seamless operations.
- Maintained logs submitted written correspondence in response to departure discrepancies.
Education
Bachelor of Science - Psychology
San Diego State University
San Diego, CASkills
- Administrative oversight
- Proficient in Microsoft 365 Office programs
- Data confidentiality procedures
- Analytical and critical thinking
- Excellent multitasking capability
References
References available upon request.
Timeline
CARE Emergency Response Coordinator
Alaska Airlines
01.2024 - Current
Communications Coordinator
Alaska Airlines
05.2020 - Current
Compliance Resolution Official
Alaska Airlines
09.2018 - Current
Bachelor of Science - Psychology
San Diego State University
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