Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lynna Mros

cochise,AZ

Summary

Dynamic professional with extensive experience at Cochise County Superior Court, excelling in project coordination and strategic planning. Proven ability to enhance team productivity and client satisfaction through effective communication and meticulous attention to detail. Skilled in data management and fostering collaborative environments, driving continuous improvement in operational workflows.

Overview

26
26
years of professional experience

Work History

CARe Court Coordinator

Cochise County Superior Court
06.2019 - 01.2025
  • Entered data, generated reports, and produced tracking documents.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Gathered and organized materials to support operations.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
  • Facilitated cross-departmental workshops to identify process improvements, leading to more efficient workflow and reduced bottlenecks.
  • Collaborated with IT to develop user-friendly project management tool, streamlining project tracking and reporting.
  • Conducted comprehensive market research to inform strategic planning, leading to more targeted and effective project initiatives.
  • Streamlined administrative processes, allowing for more efficient use of resources and better support for project teams.
  • Implemented digital filing system, drastically reducing retrieval times and improving document organization.
  • Improved project outcomes with meticulous attention to detail in planning phases, ensuring all requirements were met ahead of deadlines.
  • Enhanced team communication by implementing weekly coordination meetings and detailed project update emails.
  • Organized and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions.
  • Supported successful project completion by meticulously reviewing and updating project plans to reflect changing needs and objectives.
  • Increased client satisfaction by facilitating clear and consistent communication between project teams and stakeholders.

Juvenile Detention Officer

Cochise County Courts
08.2014 - 01.2025
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Established rapport with juvenile detainees through respectful communication that fostered trust-building relationships necessary for effective rehabilitation.
  • Worked with juvenile offenders to help in development of decision-making and problem-solving skills.
  • Assisted in conducting staff training sessions focused on topics such as crisis intervention, cultural competency, and professional ethics.
  • Conducted exit interviews with released detainees to gather information on their experiences, evaluate the effectiveness of programs, and identify areas for improvement.
  • Served as a mentor for newly hired Juvenile Detention Officers providing guidance on best practices within the profession.
  • Improved facility safety by conducting thorough and consistent security checks on all living quarters and common areas.
  • Assisted educators in developing curriculum tailored for juvenile detention facilities that met state education standards.

Special Program Manager

Cochise County Superior Court
07.2019 - 07.2024
  • Created comprehensive progress reports for senior management, highlighting key achievements and providing recommendations for future initiatives.
  • Developed performance benchmarks and evaluation criteria for staff members working within special programs, promoting a culture of accountability.
  • Improved program efficiency by streamlining processes and implementing new software tools.
  • Championed a culture of innovation within the workplace by promoting creative problem-solving methods among team members.
  • Managed cross-functional teams to ensure successful program delivery, meeting project deadlines and staying within budget constraints.
  • Enhanced participant satisfaction through continuous improvement efforts, addressing feedback and making necessary adjustments.
  • Evaluated program success using data-driven metrics, identifying areas for improvement and implementing corrective actions.
  • Continuously assessed industry trends and best practices to ensure the ongoing relevance and effectiveness of special program offerings.
  • Built strong partnerships with internal departments, external agencies, and community organizations to support program objectives.
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Identified program obstacles and communicated possible impacts to team.
  • Participated in vendor selection and management process for program initiatives.
  • Cultivated a positive working environment by fostering open communication channels between team members, stakeholders, and partners.
  • Developed and maintained logistics workflows, procedures and reports.
  • Met with project stakeholders on regular basis to assess progress and make adjustments.
  • Interacted with customers and clients to identify business needs and requirements.
  • Built teams to address project goals and objectives for multiple projects.
  • Collaborated with marketing teams to develop promotional materials that effectively communicated program benefits to potential participants.
  • Conducted thorough needs assessments to identify gaps in current programming offerings, resulting in the development of new initiatives tailored to meet specific needs.

Juvenile Detention Shift Supervisor

Cochise County Superior Court
01.2018 - 06.2019


  • Supervised detention officers and staff on assigned shifts; developed staff competency through training and role modeling and coordinated the effective implementation of detention operations and the delivery of detention programs.
  • Build cohesive and effective teamwork among detention teams of detention officers to accomplish detention objectives and the court's mission.
  • Coordinated the implementation of various training for officers to increase their abilities to perform job duties proficiently.
  • Provided effective mentoring and role modeling to officers during the performance of their duties to improve upon their skills, such as communication techniques, with the outcome of enhanced skills from staff and positive behavioral responses and detained youth.
  • Performed central control functions to include intakes, visitations, required medical attention, escorts to court, or any form of social services.
  • Review and conduct quality audits of detention officer documentation, including detention file uniformity, incident reports, shift reports, pass-ons, grievances, and disciplinary consequences for detainee behavior.
  • Conducts performance evaluations, employs progressive disciplinary procedures, coaches and trains officers, and conducts incident inquiries and investigations on rule infractions and misconduct.
  • Engaged youth in a therapeutic manner by developing positive working relationships, supporting officers to build the same relationships, and supervising program activities that create positive results.
  • Ensured the officers had knowledge of safe working practices and instilled in staff the importance of prioritizing safety and working with youth detainees healthily and effectively.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.

Interim Director

Cochise County Children's Center/Open Inn, Inc
12.1998 - 07.2014
  • Under the supervision of the Regional Supervisor, I undertook work of considerable difficulty by coordinating, overseeing, and promoting all aspects of the Cochise County Children's Center's special programs and initiatives, which had a significant impact on the community. TYPICAL DUTIES: Engage actively with the community and demonstrate a strong capacity for innovative collaboration promoted working alliances between service providers, stakeholders, and local law enforcement.
  • Established and maintained a positive work environment Coordinated and collected data for analysis Presented reports Developed and managed budget Identified potential funding sources Trained and evaluated the performance of staff on various projects
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.

Education

Associate of Science - Social Services

Cochise College
Sierra Vista, AZ
05-1999

Skills

  • Relationship building
  • Data entry
  • Multitasking and organization
  • Work Planning and Prioritization
  • Customer service
  • Document management
  • Adaptability and flexibility
  • Consulting
  • Strategic planning
  • Process improvement
  • Project coordination
  • Decision-making
  • Event coordination
  • Time management
  • Project management
  • Professional networking
  • Project Support
  • Presenting ideas and plans
  • Task prioritization
  • Recordkeeping
  • Report writing
  • Problem-solving
  • Best practices implementation
  • Database management
  • Staff management
  • Project assistance
  • Attention to detail
  • Meeting coordination
  • Negotiation
  • Staff supervision
  • Administrative oversight
  • Resource allocation
  • Schedule coordination
  • Scheduling and calendar management
  • Writing requirements
  • Budget planning
  • Team oversight
  • Updating stakeholders
  • Event planning
  • Administrative leadership
  • Discretion and confidentiality
  • Team collaboration
  • Verbal and written communication
  • Deadline management
  • Conflict resolution
  • Client coordination
  • Logistics coordination
  • Teamwork and collaboration
  • Problem-solving abilities
  • Effective communication
  • Organizational skills
  • Phone and email etiquette
  • Multitasking
  • Self motivation
  • Time management abilities
  • Reliability
  • Staff development and training
  • Excellent communication
  • Team building
  • Problem-solving aptitude
  • Microsoft office
  • Workflow optimization
  • Documentation and control
  • Staff training
  • Goal setting
  • Continuous improvement

Timeline

Special Program Manager

Cochise County Superior Court
07.2019 - 07.2024

CARe Court Coordinator

Cochise County Superior Court
06.2019 - 01.2025

Juvenile Detention Shift Supervisor

Cochise County Superior Court
01.2018 - 06.2019

Juvenile Detention Officer

Cochise County Courts
08.2014 - 01.2025

Interim Director

Cochise County Children's Center/Open Inn, Inc
12.1998 - 07.2014

Associate of Science - Social Services

Cochise College

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