Chantee Tondee
Americus,GA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Utilizes communication and empathy to build strong customer relationships. Track record for maintaining high customer satisfaction and fostering loyalty. Hardworking and passionate job seeker with strong organizational skills and ready to help the team achieve company goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Iqor Holdings/ Pennsylvania Power and Lights
02.2023 - 01.2025
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues in CRM.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Handled customer inquiries via phone.
- Assisted customer with low income programs applications and any questions or concerns they may have.
- Processed payments via debit/credit card and/or bank account information.
Healthcare Customer Service Representative
Iqor Holdings
04.2022 - 02.2023
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
Home Health Aide
Rescare Homecare/Always Caring
03.2021 - 03.2022
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
Education
Diploma-Medical Office And Billing Specialist,2021 - HIPPA Essentials For Healthcare Professionals Cert
Ultimate Medical Academy
Clearwater, FL11-2021
Certification - Phlebotomy Technician With Basic EKG , 2016
Medical 2 Medical Certification Agency
Dothan, AL04-2016
High School Diploma -
Sumter County Comprehensive High School
Americus, GA05-2004
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Relationship building
- Problem resolution
- Customer relations
Timeline
Customer Service Representative
Iqor Holdings/ Pennsylvania Power and Lights
02.2023 - 01.2025
Healthcare Customer Service Representative
Iqor Holdings
04.2022 - 02.2023
Home Health Aide
Rescare Homecare/Always Caring
03.2021 - 03.2022
Diploma-Medical Office And Billing Specialist,2021 - HIPPA Essentials For Healthcare Professionals Cert
Ultimate Medical Academy
Certification - Phlebotomy Technician With Basic EKG , 2016
Medical 2 Medical Certification Agency
High School Diploma -
Sumter County Comprehensive High School
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