Chantel Alicea
St. Petersburg,FL
Summary
Dynamic educator with experience at Bayfront Child Development Center, skilled in lesson planning and classroom management. Successfully enhanced infant development through creative activities and cultural sensitivity. Proven problem solver, fostering positive behaviors and ensuring a safe learning environment. Committed to nurturing growth and building strong relationships with families.
Overview
11
11
years of professional experience
Work History
Infant Teacher
Bayfront Child Development Center
Saint Petersburg, FL
07.2023 - Current
- Demonstrated an understanding of different cultures when interacting with families from diverse backgrounds.
- Observed infants' development and documented milestones using appropriate assessment tools.
- Incorporated music into everyday routines to promote creativity and motor development.
- Helped develop gross motor skills through playtime activities such as crawling, walking, running, jumping.
After-School Care Provider
YMCA of South Florida
Fort Lauderdale, FL
09.2022 - 06.2023
- Implemented conflict resolution strategies when disputes arose among students.
- Organized recreational activities, such as games and crafts, to engage the children.
- Encouraged positive behaviors among students by setting clear expectations and boundaries.
- Taught basic life skills, such as hygiene, manners, respect, to students.
Grocery Bagger
Publix
Hollywood, USA
05.2021 - 02.2022
- Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Assisted customers by finding items quickly, boosting store satisfaction rates by 40%.
- Collected carts from parking lot and designated return locations.
Office Coordinator
Signs for You
Miami, USA
09.2019 - 03.2020
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Efficiently supervised diverse office functions, including filing, sorting and handling incoming and outgoing mail.
- Increased team productivity by 30% reorganizing office supplies and protocols.
- Ensured that office was organized and presentable to receive clients which also helped maintain safe work environment.
Customer Service, Quality Assurance
Qlink Wireless
Dania Beach, USA
01.2016 - 07.2019
- Provided ongoing feedback to management and call representatives to foster improvement.
- Drafted performance and quality assurance reports and presented findings at weekly and monthly quality meetings.
- Monitored emails and ensured that correct email templates were being utilized to address customers' needs.
- Assisted approximately 10 customers each hour with lifeline assistance questions and escalated customer concerns, store issues, and inventory requirements to supervisors.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Hostess
Mama Mia Restaurant
Hollywood, USA
06.2014 - 10.2014
- Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Calculated charges, issued table checks, and collected payments from customers.
- Monitored dining room and guest flow to maximize table usage and minimize wait times by 20%.
Education
Certificate in Accounting Operations -
Sheridan Technical College
Hollywood, FL06.2021
High school diploma -
South Broward High School
Hollywood, FL05.2014
Skills
- Lesson planning
- Classroom management
- Health and safety
- Problem solving
- Diapering requirements
- Baby sign language
Timeline
Infant Teacher
Bayfront Child Development Center
07.2023 - Current
After-School Care Provider
YMCA of South Florida
09.2022 - 06.2023
Grocery Bagger
Publix
05.2021 - 02.2022
Office Coordinator
Signs for You
09.2019 - 03.2020
Customer Service, Quality Assurance
Qlink Wireless
01.2016 - 07.2019
Hostess
Mama Mia Restaurant
06.2014 - 10.2014
Certificate in Accounting Operations -
Sheridan Technical College
High school diploma -
South Broward High School
Similar Profiles
Sherie Mixon-ToneySherie Mixon-Toney
Early Childhood Educator at Haines City Child Development Center & Helpful Hands Child CareEarly Childhood Educator at Haines City Child Development Center & Helpful Hands Child Care
Tadys PimentelTadys Pimentel
Lead Administrative Assistant at Child and Youth Service/ Child Development Center: NAF03Lead Administrative Assistant at Child and Youth Service/ Child Development Center: NAF03
JENNIFER M. OLSCHLAGERJENNIFER M. OLSCHLAGER
Child Care Center Teacher at Child Development Center and Child Youth Programs Naval Station Great Lakes BaseChild Care Center Teacher at Child Development Center and Child Youth Programs Naval Station Great Lakes Base
BRITTANY WILLIAMSBRITTANY WILLIAMS
Spokeswoman and Volunteer at American Heart AssociationSpokeswoman and Volunteer at American Heart Association
Matthew M McClureMatthew M McClure
Treasury Specialist at General Dynamics Ordnance and Tactical SystemsTreasury Specialist at General Dynamics Ordnance and Tactical Systems