Chantel Ballou

Revival Soap
September 2024 – Present

• Spearheading sales and marketing efforts to drive revenue growth and expand brand presence for Revival Soap, a small business in the personal care industry.
• Developed and executed a strategic online marketing plan, focusing on social media and email campaigns, resulting in a 911% increase in social media followers within the first month.
• Leveraged targeted advertising to enhance brand visibility and engagement, raising average content views from 1,000 in August 2024 to 9,000 by October 2024.
• Implemented data-driven social media strategies and optimized email marketing to convert increased visibility into sustained sales growth and customer engagement.
• Launched new products successfully into the market, coordinating marketing initiatives and comprehensive sales campaigns.
• Streamlined sales processes by identifying inefficiencies, implementing new tools, and providing training to the team.
• Analyzed market trends to identify opportunities for product expansion, leading to increased revenue streams.
• Established pricing strategies to maintain competitive pricing and maximize profits.

• Founded and lead a small cleaning business, Anna's Cleaning Services, dedicated to delivering tailored cleaning solutions that meet the specific needs of local community clients.
• Spearheaded local advertising campaigns to boost brand awareness, resulting in steady customer acquisition through community-focused outreach.
• Collaborated directly with potential clients to assess and address their unique requirements, integrating customized solutions into their service plans for optimal satisfaction.
• Utilized strong customer service skills to build rapport, resolve inquiries, and secure service agreements, contributing to high client retention and repeat business.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Consulted with customers to assess needs and propose optimal solutions.
• Implemented marketing strategies to increase brand awareness and attract new customers.

• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Folded napkins and prepared silverware sets to provide adequate supply for host station.
• Stayed up-to-date on menu changes to help customers make food choices.

• Trained staff in department procedures and requirements to build cohesive and successful team.
• Kept facility clean and neat with regular attention to maintenance demands.
• Empowered employees with strong base of job knowledge and necessary resources to successfully complete daily tasks.
• Arrived on-time for every shift and prepared supplies for early morning activities.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Directed training and retraining of employees to boost performance and enhance business results.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Evaluated employee performance on skill basis and conveyed constructive feedback to improve skills.
• Reduced workflow inconsistencies by recruiting and hiring capable staff members.

• Established welcoming atmosphere by greeting each guest warmly.
• Helped guests at tables when in need of assistance.
• Disinfected frequently touched between guests to minimize infection risks.
• Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
• Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.