Chantel Centeio
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Chime Solutions
08.2023 - 07.2025
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Customer Service Representative
Randstad
02.2021 - 08.2023
- Meeting daily goals, problem solving, answering phone calls in a timely manner. Also assisting and greeting customers.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
Server
The Men's Club
03.2019 - 02.2021
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Food Runner/Busser
Topgolf
05.2017 - 03.2019
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
Server
Brixx Wood Fired Pizza
01.2018 - 01.2019
- Greet guests and seat them at tables. Provide guests with food menus and wine menus. Inspect dining and serving areas to ensure cleanliness and proper setup. Take orders and ensure satisfaction of service.
Food Runner/Busser
Copper
02.2016 - 05.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Customer Service Representative
Displays2go
05.2015 - 01.2016
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Diploma -
West Mecklenburg High School
Charlotte, NCSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Insurance verification
- HIPAA compliance
- Patient confidentiality
- Call center experience
- Data entry proficiency
- Medical billing
- Referral coordination
- Healthcare industry
- Multitasking and organization
ServSafe
Food and alcohol safety training certificate.
Timeline
Customer Service Representative
Chime Solutions
08.2023 - 07.2025
Customer Service Representative
Randstad
02.2021 - 08.2023
Server
The Men's Club
03.2019 - 02.2021
Server
Brixx Wood Fired Pizza
01.2018 - 01.2019
Food Runner/Busser
Topgolf
05.2017 - 03.2019
Food Runner/Busser
Copper
02.2016 - 05.2017
Customer Service Representative
Displays2go
05.2015 - 01.2016
High School Diploma -
West Mecklenburg High School
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