Hi, I’m
Chantel Chavez
Brighton ,CO
Summary
First-generation professional passionate about creating education and career mobility pathways through quality data exchanges, data quality assurance, partner management, cross-functional relationships, and DEI advocacy. I recently completed a Data Analytics bootcamp and am excited to find a career incorporating my strong analytical skillset to create career mobility pathways for individuals in the Healthcare field!
Overview
5
years of professional experience
3
Certification
Work History
Guild Education
Product Operations Specialist
01.2023 - 05.2023
Job overview
- Collaborated with the Product Design, and Product Engineering team to implement a company re-brand, a new product feature and participated in sprint ceremonies to support product roadmap, specifically focusing on automating file validation and reporting tasks currently managed by Academic Product Operations.
- Dedicated product specialist for Academic Finance engineering team, using Jira and Shortcut to solve issues/bugs within the Academic product life cycle.
- Developed and maintained a KPI dashboard using Google Studio for over 40 academic partners to understand how much time and resources are spent on each academic partnerships in order to make improvements.
- Lead 7 technical product launches cross functionally with, Product Management, Marketplace Enablement, and Account Management to ensure timely and effective launches of new partners and expansions of current partners to expand Guild's marketplace.
- Conducted research using simple and complex SQL queries to provide high quality support for users of the product and internal partners, coordinating resolution of interface bugs and data issues.
Guild
Unidos Latinx ERG Chair
01.2022 - 01.2023
Job overview
- Supported Guild’s Internal Mobility strategies through coordinating events and initiatives such as, Resume’s that work, Professional Development workshops with external speakers, Sponsoring Latinas in Tech events, and Diversity Networking Nights.
- Lead collaborative efforts between DEI, People Operations, Senior Leadership and across ERGs to create and implement initiatives to accomplish the DEI strategic plan.
- Increased member participation by 30%
- Created a command Executive Summary Report documenting assessment methodology, findings, and actions.
- Supervised and mentored community leads
Guild Education
Program Operations Specialist - Healthcare
12.2021 - 01.2023
Job overview
- Successfully launched and implemented, 7 healthcare programs with Applied Learning components and onboarded 5 new healthcare partners.
- Expanded Guild's Healthcare marketplace from 1 healthcare offering to over 8 Healthcare offerings including short form and degree program offering offerings.
- Developed a very unique data exchange process, including a user facing Looker dashboard, an SOP, user guide and an escalation process to ensure 100% successful data exchanges between the academic partner, Guild and the employee partner.
- Designed an automated QA process using Looker to identify anomalies in Healthcare data exchange deliveries which is being used to improve Guild data infrastructure and saving Guild over 40 hours of manual labor!
- Established a healthy partnership between the employee and academic partner, created quarterly OKR goals, and conducted research to understand gaps in Guild healthcare market place in order to expand healthcare programs to meet learners and employer needs.
- Worked closely with Business Development to set strategy for new Learning Partner acquisition.
- Lead Cross functional initiatives with teams such as Learning Partner Success, Marketing, Product, Employer Partner Services, Data Consumption, Data Quality, and Partner Analytics to remedy issues/bugs within the data exchange process for Healthcare Applied Learning programs.
Guild Education
Student Operations Specialist
12.2019 - 12.2021
Job overview
- Collected, arranged, and input information into database system.
- Tracked and analyzed reports to determine needed improvements.
- Motivated and trained employees to maximize team productivity.
- Developed and updated tracking spreadsheets using [Program].
- Built a CSAT detractor process to understand pain points in the member journey to make process improvements.
- Developed internal reporting metrics to continually evaluate each users customer service experience.
- Trained and empowered teammates to use SaaS tools such as, Salesforce, Jira, Zendesk, Confluence, Looker, Asana, and Shortcut.
- Ensured the accuracy and reliability of content and communications shared with members by creating approved chat shortcuts and ticket macros.
- Assisted with developing a customer facing Help Center in Spanish for Spanish speaking members.
- Supported students through all parts of their educational and career mobility journey via Zendesk chat and tickets.
- Analyze the usability of our data and generate insights that can be leveraged to further improve its utility.
Education
Colorado State University Fort Collins, CO
Bachelor of Science from Natural Resource And Recreation Tourism
05.2016
Skills
- Project Management
- Project Leadership
- Written and Verbal Communication
- Operations Management
- Data Analytics - SQL / Python
- Tableau / Looker
- Excel / Google Sheets
- Data Quality
- Advanced skills in Microsoft Office, ZenDesk, Looker, Salesforce, and Google Suite
- Jira
- Confluence
Affiliations
- Latinas in Tech
- Unidos ERG
- A Precious Child
- Guild Alumni
Certification
- Certified Data Analyst, Thinkful - Certified in May 2023
- Project Management Certification, eCornell - March 2022
- Project Leadership Certification, eCornell - January 2022
Timeline
Product Operations Specialist
Guild Education
01.2023 - 05.2023
Unidos Latinx ERG Chair
Guild
01.2022 - 01.2023
Program Operations Specialist - Healthcare
Guild Education
12.2021 - 01.2023
Student Operations Specialist
Guild Education
12.2019 - 12.2021
Colorado State University
Bachelor of Science from Natural Resource And Recreation Tourism
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