Chantel Hamblin
Estacada,OR
Summary
Dynamic customer service professional with a proven track record at Restaurant Depot, excelling in complaint resolution and client relations. Skilled in utilizing CRM software to enhance customer satisfaction and drive loyalty. Recognized for maintaining a positive demeanor while managing high-volume interactions, ensuring efficient service delivery and fostering a welcoming environment.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
Restaurant Depot
10.2024 - Current
- Assisted customers with inquiries and resolved issues efficiently.
- Learned company products and services to provide accurate information.
- Utilized customer relationship management software to track interactions.
- Collaborated with team members to enhance customer satisfaction levels.
- Maintained a positive attitude while managing high-volume call traffic.
- Utilized established methods to manage customer complaint resolution.
Sales Associate
Franz Bakery
10.1997 - 10.2024
- Maintained cleanliness and organization of sales floor, ensuring a welcoming environment.
- Collaborated with team members to achieve daily sales goals and improve customer satisfaction.
- Operated point-of-sale system efficiently, processing transactions accurately and promptly.
- Resolved customer inquiries and concerns effectively, promoting brand loyalty.
- Participated in inventory management, tracking stock levels and replenishing items as needed.
- Contributed to promotional displays, increasing product visibility and driving sales initiatives.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Sunnyside High School
Fresno, CASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Complaint resolution
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Product knowledge
- Order processing
Timeline
Customer Service Representative
Restaurant Depot
10.2024 - Current
Sales Associate
Franz Bakery
10.1997 - 10.2024
High School Diploma -
Sunnyside High School