CHANTEL HANEY
LAS VEGAS,NV
Summary
Stellar professional with a passion for helping others across a spectrum of industries looking to share my best attributes to a deserving company with a great track record with providing exceptional service to their clients.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative 1
Preferred Homecare
Las Vegas
12.2022 - Current
- Communicates with customers via inbound and outbound manual calls to ensure proper processing of medical orders provided by various physicians/ referral sources.
- Documents calls and intakes in computerized record keeping system (30-50 calls daily)
- Reviews and analyze all patient paperwork to ensure completeness and insures collection of necessary insurance / demographic information.
- Familiarity with HIPAA regulations and ability to handle sensitive patient information Confidentially
- Collects payments; Conducts verification of insurance plans (Medicare, Medicaid and Commercial) and benefits eligibility; Submission of authorization request.
- Creates a positive patient experience through actively listening, understanding, ensuring timely resolution or escalation, communicating in a friendly manner, and handling patients with a consummately professional attitude.
Call Center Authorization Agent
Old Republic Home Protection
Remote- Work From Home
01.2020 - 09.2022
- Handled 60+ calls daily, helping assist clients with their home warranty insurance and services, in a fast paced call center.
- Exceeded quantitative metrics on customer satisfaction, within a service oriented company.
- Gathered and formulated reports from data collected from service providers estimates after initial consultations with clients.
- Earned a reputation as a prime liaison between service providers and clients to resolve conflicts within work orders.
Personal Care Assistant
24 Hour Homecare
Culver City
01.2019 - 12.2019
- Provided care and assistance to sick, disabled, elderly, mentally ill or fragile individuals with daily activities and administering medications
- Assisted with personal care activities including dressing, bathing and bathroom visits
- Chauffeured clients to a wide variety of venues and appointments.
Education
Associate of Arts Degree - Social Sciences
College of Alameda
Skills
- Leadership
- TIMS Software
- NICE inContact
- Lite
- Microsoft Office
- Scheduling
- Customer Satisfaction
- Detail Oriented
Certification
Professional Certification in Customer Service
Timeline
Customer Service Representative 1
Preferred Homecare
12.2022 - Current
Call Center Authorization Agent
Old Republic Home Protection
01.2020 - 09.2022
Personal Care Assistant
24 Hour Homecare
01.2019 - 12.2019
Associate of Arts Degree - Social Sciences
College of Alameda