Chantel Hunt
Fairmont,N.C.
Summary
Seeking a responsible position in a growth oriented institution where my experience and skills will significantly contribute to the overall success of the organization and provide opportunities for career growth.
Overview
20
20
years of professional experience
Work History
Universal Banker II
Truist
06.2022 - Current
- Facilitated customer transactions, including deposits, withdrawals, and loan payments.
- Assisted clients in selecting appropriate financial products based on individual needs.
- Educated customers about digital banking tools and services for enhanced accessibility.
- Provided support to team members in achieving branch sales goals and service objectives.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
- Provided exceptional service through accurate and efficient management of teller line duties while maintaining strict confidentiality standards.
- Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
- Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Handled various accounting transactions.
- Received loan and utility payments, sending funds to correct destinations.
Full Time Customer Service Front End Lead and Trainer
Foodlion Delhaize America
10.2006 - 06.2022
- Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast and easy customer service
- Serve as a model for customer service and instills this value in all associates
- Manage and achieve Food Lion service standards as delegated by the Customer Service Manager
- Maintain an efficient and productive Front End operation
- Support the achievement of budgeted financial and operation results for the Front End
- Ensure Front End schedules are written to provide extraordinary customer service at all times per standard practice and guidelines
- Understand and follow all company, Front End, Food Safety and Workplace Safety standard practice and polices
- Ensure that all advertising and sales promotion materials applicable to the Front End are properly utilized
- Observe and correct all unsafe conditions that could cause associate or customer accidents
Education
High School Diploma - undefined
Robeson Community College
Lumberton, North Carolina01.2011
Skills
- 19 years of cash-handling experience
- Proficient in Microsoft Excel for financial modeling
- 19 years of Valuable Customer Service Experience
- Ability to work on/complete multiple task at one time (Multi-tasking/Cross training)
- Ability to supervise an individual and/or team
- Proficient in skill area(s) as follows: Communication, Problem-Solving, Planning/Organizing and Team-Player
- 6 years of management
- 2 years experienced Region Lead Trainer
- 2 years of Operational Champion Lead
Timeline
Universal Banker II
Truist
06.2022 - Current
Full Time Customer Service Front End Lead and Trainer
Foodlion Delhaize America
10.2006 - 06.2022
High School Diploma - undefined
Robeson Community College