Shane Sparacello
Bayonne
Summary
Professional in banking and financial services with strong focus on customer service, account management, and financial solutions. Proven ability to collaborate within teams, adapt to changing needs, and consistently achieve results.
Overview
10
10
years of professional experience
Work History
Universal Banker II
BCB Community Bank
Bayonne, NJ
12.2022 - Current
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Balanced teller drawers and ATM cash.
- Opened, closed, and updated accounts for customers.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Assisted customers in identifying products that met their needs.
- Trained new staff on operational procedures on both the teller line and customer service platform.
Club Manager
Planet Fitness
Bayonne, NJ
03.2016 - 12.2022
- Monitored club performance metrics, identifying areas for improvement and driving initiatives to achieve operational goals.
- Managed scheduling and staffing to optimize resource allocation and support peak periods of membership activity.
- Increased staff performance and engagement via motivational leadership.
- Maintained accurate records, reporting systems, and financial documentation to ensure transparency and smooth business operations.
- Recruited, hired, and trained to develop high-performing staff.
- Ensured compliance with all relevant regulations and maintained a safe environment for both staff and members alike.
- Trained and mentored staff to improve service delivery and foster professional growth within the team.
- Developed and implemented operational procedures to enhance efficiency and ensure compliance with safety regulations.
- Optimized member satisfaction by conducting regular surveys and incorporating feedback into policy updates.
- Monitored cash flow and accounting operations to support accurate record-keeping.
- Prepared monthly reports and budgets to track revenue and expenses.
Education
High School Diploma -
Bayonne High School
Bayonne, NJSkills
- Branch operations
- Cash handling proficiency
- Electronic funds transfer
- Customer needs assessment
- Wire transfers
- Risk management
- Teller experience
- Account openings
- Account servicing
- ATM balancing
- Reviewing documents
- Due diligence
Timeline
Universal Banker II
BCB Community Bank
12.2022 - Current
Club Manager
Planet Fitness
03.2016 - 12.2022
High School Diploma -
Bayonne High School