Chantel Jones
New Bedford,MA
Summary
Dedicated and motivated member of the Massachusetts National Guard. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with Individuals. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Shaw's Supermarket
Harwich, MA
05.2019 - 09.2023
- Answered inbound calls, chats and emails to facilitate customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Seasonal Gateway Greeter
Town Of Barnstable
Hyannis, MA
04.2018 - 12.2018
- Completed daily paperwork including checkout sheets, invoices, and other forms accurately and promptly.
- Answered customer inquiries about merchandise and services.
- Maintained logs of all incoming calls and assigned tasks.
Education
Cape Cod Community College
West Barnstable, MA05-2025
High School Diploma -
Barnstable High School
Hyannis, MA06-2018
Skills
- Inbound and Outbound Calling
- Information Security
- Microsoft Outlook
- Data Collection
- Customer Service
- Microsoft Excel
- Positive and professional
- Office equipment proficiency
Affiliations
- Current member of the Massachusetts Army National Guard.
- Works as a HVAC Technician within the Army. EPA certified.
- Has experience working in the medical field as a certified nursing assistant.
Certification
- CPR Certification
- BLS Certification
- EPA Certification
References
References available upon request.
Timeline
Customer Service Representative
Shaw's Supermarket
05.2019 - 09.2023
Seasonal Gateway Greeter
Town Of Barnstable
04.2018 - 12.2018
Cape Cod Community College
High School Diploma -
Barnstable High School
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