Chantel Jones
Pleasant Grove
Summary
Quality Assurance professional with comprehensive experience in ensuring product quality and compliance with industry standards. Highly reliable, Know for Prompt problem solving for my team and those that we worked with.
Overview
13
13
years of professional experience
Work History
Qa Tech
Innovative Labels
11.2021 - 08.2025
- Reduced defect rates through meticulous attention to detail during code reviews, working closely with developers to address any identified issues quickly.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project .
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
General Laborer
Elwood Staffing
12.2019 - 11.2021
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
Care Giver
Eaton Alliance
06.2018 - 06.2019
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Tech Support
Vivint Home Security and Automation
09.2017 - 06.2018
- Implemented a structured ticketing system for incoming tech support requests, expediting response times and increasing productivity levels within the IT department.
- Assisted in the creation of user-friendly tech support resources, improving overall user experience and satisfaction.
- Streamlined internal processes for increased efficiency and better resource allocation within the tech support team.
- Enhanced user experience by providing timely and effective tech support to students and faculty.
Assistant Manager
Dairy Queen Grill & Chill
10.2015 - 09.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Team Lead
Nu Skin
10.2012 - 10.2015
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Education
MBA - Business
Stevens-Henager
06-2013
Bachelor of Science - Business
Stevens-Henager
06-2011
Skills
- Quality assurance
- Quality processes
- Data analysis
- Mentoring and training
- FDA regulations
- Manual testing
- Project management
- Supplier audits
Timeline
Qa Tech
Innovative Labels
11.2021 - 08.2025
General Laborer
Elwood Staffing
12.2019 - 11.2021
Care Giver
Eaton Alliance
06.2018 - 06.2019
Tech Support
Vivint Home Security and Automation
09.2017 - 06.2018
Assistant Manager
Dairy Queen Grill & Chill
10.2015 - 09.2017
Team Lead
Nu Skin
10.2012 - 10.2015
Bachelor of Science - Business
Stevens-Henager
MBA - Business
Stevens-Henager
Personal Information
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