Chantel Ouellette
Hollywood,FL
Summary
Goal-oriented and welcoming with proven history of expanding professionally to maximize patient satisfaction in the healthcare setting. Skilled in patient/physican communication, EMR systems and collaborating with attorneys to provide efficient and accurate services.
Overview
14
14
years of professional experience
Work History
Surgery Scheduling Coordinator
Alliance Spine And Joint
05.2020 - Current
- Expertly managed planning, scheduling and coordination of outpatient procedures.
- Coordinated with facilities to set up surgeries for more than 6 orthopedic surgeons. Also, managed referrals & medical specialist.
- Educated patients about surgeries and provided treatment plan documentation- pre and post operatively.
- Established and credentialed surgeons at multiple ambulatory surgery centers.
- Implemented vetting processes for surgical cases. Created work flows to ensure proper insurance verification's throughout treatment.
- Worked closely with attorneys, ambulatory centers, hardware representatives, and surgeons to ensure the highest standard of care.
- Directed daily operations for a team of 5 administrative staff, ensuring timely completion of projects, tasks, all while implementing patient safety.
Surgical Coordinator
Florida Spine And Joint
01.2012 - 01.2016
- Optimized schedule and enhanced patient safety pre and post operatively.
- Patient/attorney liaison
- Coordinated with various teams for continuum of patient care.
- Optimized operations by understanding, following and enforcing OSHA regulations.
- Scheduling surgeries for lead orthopedic surgeon
- Implemented care and efficiency improvements to support and enhance office operations
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms
Surgical Coordinator/Department Manager
SeaSpine Orthopedic
01.2016 - 2020
- Completed department audits and stats for quarterly reviews.
- Supervised physician orders and surgical department.
- Conduct thorough reviews of surgical plans and patient charts to prepare accurate patient paperwork.
- Patient/Attorney liaison
- Track and monitor vetting process for surgical/injection cases
- Work closely with surgeons to ensure successful pre and post operative care. Coordinate pre operative and clearance orders prior to surgery
- Implemented vetting processes for surgical cases
- Maintained and established communication between vendors, surgical facilities, and physicians
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
Education
Associate of Science -
Broward College
Fort Lauderdale, FL06.2009
High School Diploma -
South Broward High School
Hollywood, FL06.2003
Skills
- Word,Excel, Powerpoint, Outlook
- HIPPA Compliance and regulations
Software & Computers
- E Clinical works
-Compulink Billing and EMR system
-ADS Billing and EMR system
-Carecloud Billing and EMR system
-OfficeAlley
- Dependability
- Medical terminology
- Administrative and Clinical Support
- Surgical procedures
- Managerial skills
- CPR certified
- Phlebotomy Certified
Timeline
Surgery Scheduling Coordinator
Alliance Spine And Joint
05.2020 - Current
Surgical Coordinator/Department Manager
SeaSpine Orthopedic
01.2016 - 2020
Surgical Coordinator
Florida Spine And Joint
01.2012 - 01.2016
Associate of Science -
Broward College
High School Diploma -
South Broward High School