CHANTEL SMITH
Land O' Lakes,FL
Summary
Customer-focused support professional with hands-on experience resolving client concerns, preparing legal documents, and maintaining accurate records in legal, healthcare, and call center roles. Uses Microsoft Office, Teams, and Zoom to support clients by phone and email while staying organized, responsive, and detail-oriented.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Legal Assistant
Doc Legal Support Services
09.2023 - 06.2026
- Answered phone calls and emails, assisting clients with inquiries and requests to enhance client satisfaction.
- Managed multiple tasks and deadlines independently, ensuring timely completion of legal documents and responsiveness to client needs.
- Created and edited documents using Microsoft Office.
- Completed data entry and organized electronic files.
- Performed job responsibilities remotely, ensuring effective communication.
Travel Certified Nursing Assistant
Various Contracts
08.2020 - 05.2022
- Delivered daily care and support to enhance patient comfort and well-being in long-term care facilities.
- Facilitated communication with patients, families, nurses, and staff to address and prioritize patient needs.
- Completed charting and documentation accurately.
- Adapted to various facilities and procedures while effectively managing multiple tasks.
- Assisted with COVID-19 testing in school environments in school settings.
Customer Service Representative
24/7 InTouch | Airbnb Account
07.2015 - 07.2020
- Resolved customer concerns by applying company policies and available options to ensure satisfaction.
- Managed frustrated customers through active listening and professional communication to de-escalate situations.
- Assisted customers by phone with reservations, cancellations, refunds, payments, accounts, and other issues.
- Operated in a fast-paced call center, effectively managing a high volume of customer interactions to maintain service standards.
- Used multiple systems to research issues, update accounts, and document interactions.
Education
High School Diploma -
Ancote High School
Holiday, FL05-2011
Nursing Coursework -
Rasmussen University
Tampa, FLSkills
- Microsoft Office proficiency
- Microsoft Word
- Excel
- Outlook
- Teams
- Zoom
- Data entry and documentation
- Customer service and support
- Phone and email communication
- Client management systems
- Scheduling systems expertise
- Multitasking abilities
- Remote work experience
- Problem solving and resolution
- Active listening skills
Certification
Certified Nursing Assistant (CNA) – Current
Timeline
Legal Assistant
Doc Legal Support Services
09.2023 - 06.2026
Travel Certified Nursing Assistant
Various Contracts
08.2020 - 05.2022
Customer Service Representative
24/7 InTouch | Airbnb Account
07.2015 - 07.2020
High School Diploma -
Ancote High School
Nursing Coursework -
Rasmussen University