Chantel Stewart
Grand Prairie,TX
Summary
Dedicated Customer Service Specialist that will provide skills to prioritize and multi-task in a fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Careington
Frisco, Texas
05.2024 - 07.2024
- Collaborates with global cross-functional teams across the enterprise to ensure case resolution, including (but not limited to) claims operations, customer service, marketing/corporate communications, HR partners, and product/services/logistics teams.
- Determines appropriate course of action and escalates to respective teams, within a complex product and organizational structure.
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Maintained detailed records of all communication with customers, claimants, providers, and internal departments.
- Handled customer inquiries regarding insurance policy coverage details and payment status updates.
- Adhered to strict guidelines pertaining to confidentiality while handling sensitive personal information.
- Ensured timely submission of required documentation from claimants prior to approval of payment.
- Conducted research into medical terminology related to healthcare claims processing activities.
- Processed a high volume of claims efficiently while maintaining quality standards.
- Precisely calculated refunds, premiums, and adjustments.
- Handled modification and updating of policies.
- Developed strong relationships with customers through effective communication skills.
- Provided accurate information about products or services to customers.
- Ensured compliance with applicable laws and regulations related to customer service activities.
Cashier Team Lead
Walgreens
Grand Prairie, TX
02.2023 - 07.2023
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Managed scheduling, payroll, and time off requests for team members.
- Processed refunds and exchanges according to company policy.
- Ensured compliance with all safety regulations while performing tasks.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Performed daily opening and closing procedures for the register area.
- Assisted customers with locating items within the store when requested.
Chart Retrieval Specialist
Ciox Health
Irving, TX
06.2022 - 11.2022
- Performed basic administrative duties by answering calls, taking messages, data entry, typing tasks and locating files upon request
- Retrieved, sorted, copied and filed all documents and paperwork
- Created or updated records with new files or information
- Strictly adhered to confidentiality dictations to safeguard information
- Managed all paperwork and accurately filed each piece alphabetically and according to significance
- Prepared new files according to company needs and schedules
- Evaluated reports and documents for discrepancies and inaccurate information
- Recorded and processed payments by company and customers
- Composed correspondence to internal and external company contacts
- Added new material to file records or created new records
- Consolidated outdated files to inactive storage, following guidelines and legal requirements.
Medical Records Abstractor
Guide IT
Plano, TX
02.2020 - 11.2021
- Scanned incoming documentation
- Pulled patient charts for upcoming appointments
- Consolidated diverse medical records
- Kept department clean, organized and professional
- Observed confidentiality and safeguarded all patient-related information
- Maintained complete confidentiality in accordance with organization and legal requirements
- Tracked and processed release of information requests
- Scanned and validated medical records for upload
- Verified legitimacy, accuracy and authority of records requests
- Entered patient insurance, demographic and health information into software and confirmed records
- Pulled patient records and transferred information to appropriate parties.
Sales Associate
Ross Dress For Less
Grapevine, TX
10.2016 - 12.2017
- Collected payments and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Helped customers find specific products, answered questions and offered product advice
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Built and maintained relationships with peers and upper management to drive team success
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Met merchandise processing standards and maintained organized and accessible work area
- Engaged customers in friendly, professional dialogue to determine needs
- Assisted teammates with sales-processing tasks to meet daily sales goals
- Answered incoming telephone calls to provide store, products and services information
- Worked with fellow sales team members to achieve group targets.
Education
Certification - Medical Assisting
Arlington Career Institute
03.2019
High school diploma -
Ranchview High School
06.2016
Some College (No Degree) - Business Administration
Colorado Technical University-Online
Some College (No Degree) - Accounting
Accounting North Lake College
Skills
- Active Listening
- 90 WPM
- Inbound and Outbound Call Center Training
- Retail Marketing
- Stock management
- In-store support
- Retail sales customer service
- Team Development
- Order Processing
- Microsoft Office expertise
- Documentation
- Computer Proficiency
- Attention to Detail
- Conflict Resolution
- Enthusiasm
- Interpersonal Skills
Certification
Driver's License
Timeline
Customer Service Representative
Careington
05.2024 - 07.2024
Cashier Team Lead
Walgreens
02.2023 - 07.2023
Chart Retrieval Specialist
Ciox Health
06.2022 - 11.2022
Medical Records Abstractor
Guide IT
02.2020 - 11.2021
Sales Associate
Ross Dress For Less
10.2016 - 12.2017
Certification - Medical Assisting
Arlington Career Institute
High school diploma -
Ranchview High School
Some College (No Degree) - Business Administration
Colorado Technical University-Online
Some College (No Degree) - Accounting
Accounting North Lake College
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