A driven and decisive decision-maker with exceptional written and verbal presentation skills. An experienced administrative leader with a decade of experience leading colleagues in various industries including retail, telecommunication, healthcare, and logistics. A skilled customer service advocate equipped with compassion and adaptability, possessing a refined understanding of leadership in both corporate and technical operations. Articulate, enthusiastic, and purposeful, with a demonstrated passion for building relationships and cultivating partnerships. Dedicated to achieving success through collaboration and effective communication.
Hi, I’m
CHANTEL ANTONIA BROWN
Murfreesboro,TN
Summary
Overview
11
years of professional experience
Work History
CVS HealthNashville, TN
Service Advocate
10.2022 - Current
Job overview
- Educates members on plan benefits, answers questions, and resolves issues through outreach campaign calls
- Provides program operations and administrative support to multiple team members
- Works collaboratively with functional subject matter experts and applications to ensure smooth business operations
- Familiarity with Salesforce ane numerous contact center solutions applications.
Legacy Supply ChainMount Juliet, TN
Logistics Supervisor
09.2021 - 01.2023
Job overview
- Presents staffing plans via weekly meetings, detailing actual vs projected staffing from the previous week
- Ensure direct reports meet performance expectations set forth by the manager
- Manage performance problems as needed
- Work closely with Human Resources and Leadership to address and resolve employee issues.
Verizon WirelessRaleigh, NC
Billing Supervisor
10.2019 - 12.2021
Job overview
- Performs call reviews and provides feedback based on interactions and metrics
- Responsible for escalated calls, ensuring satisfaction through prompt yet careful handling
- Research and resolve billing inconsistencies and errors through individual and collaborative analysis.
SyncreonGreer, SC
Quality Assurance Specialist
11.2015 - 12.2018
Job overview
- Maintain advocate schedule data in Workforce Management Software
- Conduct regular agent quality reviews to ensure the team consistently meets expectations regarding processes, productivity, and departmental standards
- Coach, motivate, and counsel up to twenty employees including administering disciplinary actions if necessary, ensuring no disruption to ongoing daily operations.
Publix SupermarketsTaylors, SC
Customer Service Lead
07.2012 - 11.2015
Job overview
- Identifies areas of opportunity and concern to the broader operations and leadership team, implementing process improvement and targeted programs to address problem areas immediately
- Builds a cohesive team through collaboration, inclusion, and diverse thinking.
- Worked with senior leadership to address and resolve disciplinary issues and boost overall team success.
Education
Capella UniversityMinneapolis, MN
Master of Business Administration
12.2024
University Overview
Capella UniversityMinneapolis, MN
Bachelor of Science from Business Administration
07.2023
University Overview
Skills
- Experience with Salesforce
- Detail-oriented with immense analytical, writing, and communication skills
- Organized, Diligent, and Self-Motivated
- Process-oriented
- Cross-Departmental Agency Collaboration
- MS Office Proficient
- Social perceptiveness
- Complex problem-solving
- Customer service background
- Innovative
- Public outreach
- Community-based resources
- Reasoning ability
- Supervisory experience
- Schedule Coordination
- Assignment management
- Dependable and Responsible
- Active Listening
- Multitasking Abilities
Availability
See my work availability
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Available
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tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Timeline
Service Advocate
CVS Health
10.2022 - Current
Logistics Supervisor
Legacy Supply Chain
09.2021 - 01.2023
Billing Supervisor
Verizon Wireless
10.2019 - 12.2021
Quality Assurance Specialist
Syncreon
11.2015 - 12.2018
Customer Service Lead
Publix Supermarkets
07.2012 - 11.2015
Capella University
Master of Business Administration
Capella University
Bachelor of Science from Business Administration
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