Chantele Smith
Stay At Home Mom
Billings,MT
2027
years of professional experience
Results-driven professional with a strong foundation in customer service and problem-solving. Proven ability to enhance customer satisfaction through effective communication and active listening.
Work History
Security Guard
10 Months- Conducted regular patrols to identify and address potential security risks.
- Monitored premises to ensure safety and security of individuals and property.
- Responded promptly to alarms and incidents, ensuring swift resolution of issues.
- Assisted in implementing security protocols to enhance overall site safety.
- Documented daily activities and incident reports for management review.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
Stay at Home Parent
2 Years 3 Months- Available to discuss additional part-time job experiences that contributed to overall professional development.
- Organized daily schedules to enhance productivity and structure in household activities.
- Developed educational activities tailored to children's developmental needs and interests.
- Managed budgeting for household expenses, ensuring financial accountability and resource allocation.
Customer Service Representative
6 Months- Resolved customer inquiries efficiently, enhancing overall satisfaction and retention.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Trained new team members on customer service protocols and systems usage.
Assistant Service Manager
4 Years 5 Months- Coordinated service department operations to enhance customer satisfaction and streamline processes.
- Resolved escalated customer issues by employing effective communication strategies and conflict resolution techniques.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Processed warranty claims efficiently, ensuring compliance with company policies and procedures.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Led initiatives to audit warranty claims for accuracy, reducing discrepancies and improving overall quality of submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
Recreation Leader
- Facilitated recreational programs for diverse age groups, enhancing community engagement and participation.
- Assisted in planning seasonal events, ensuring smooth operations and positive participant experiences.
- Monitored participant feedback to improve program offerings and enhance overall satisfaction levels.
- Developed positive and productive relationships with kids, parents and staff.
Education
High School Diploma
Skills
Customer service
Active listening
Work order management
Claims submission
Paperwork processing
Document management
Timeline
Security Guard
Badlands Security Group LLC.
10.2025 - CurrentRead More
Stay at Home Parent
Stay At Home Mom
05.2024 - CurrentRead More
Customer Service Representative
Northern Wasco County People's Utility District
11.2023 - 05.2024Read More
Assistant Service Manager
Tonkin of the Gorge
05.2019 - 10.2023Read More
Recreation Leader
Northern Wasco County Parks and Recreation
2014 - 2019Read More
The Dalles High School
High School Diploma
Read More