Chantell Davis
IL
Summary
Dedicated to promoting quality patient care and satisfaction and offering experience in nursing and healthcare administration. Possesses proven track record of developing and implementing comprehensive nursing policies, providing excellent leadership and mentoring, and maintaining compliance with regulatory standards. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Care Representative
SIU GI- Colorectal Clinic
08.2022 - Current
- Maintained confidentiality of patient data and condition to safeguard health information.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Responded to patient queries and concerns concerning insurance coverages and deductibles.
- Handled prescription refill requests.
- Greeted and directed patients to examination rooms and verified insurance coverage and collected co-payments.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Delivered excellent patient experiences and direct care.
- Worked with patients to schedule tests and procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
CNA Student
Lincoln Land Community College
10.2023 - 12.2023
- Created positive patient experience by assisting patients with bathing, ambulating, feeding and personal and oral hygiene care.
- Cared with empathy and compassion to build positive patient and family relationships.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Contributed to overall quality and care of patients by answering calls for help, taking vital signs, and monitoring behavior and physical condition for progress or deterioration.
- Measured and recorded food and liquid intake and output to report changes to medical and nursing staff.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Maintained excellent care continuity through collaboration with nurses and external healthcare professionals.
Human Resources Specialist
Emcompass Home Health
03.2019 - 02.2021
- Evaluated staff performance at multiple facilities and made recommendations for training improvement
- Liaised with HR management to devise and update policies based on changing industry and social trends
- Prepared employees for assignments by establishing and conducting orientation and training programs
- Assessed organization's policies, making suggestions to improve work productivity, team collaboration, recruiting and hiring initiatives
- Trained staff on software functionality for human resources processes, including employee referral program, sensitive position tracking and tuition assistance program
- Posted well-written vacancy announcements using available recruitment tools to attract talented, highly skilled job applicants.
Medical Assistant
St. Joseph Medical Center
05.2013 - 12.2019
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses
- Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families
- Collaborated with radiologists, sonographers and other healthcare team members to streamline patient care
- Processed and produced ER, OR and portable x-ray information to assist diagnosis
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations
- Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary
- Measured patient peak flows to improve workflow efficiency
- Contacted pharmacies to submit and refill patients' prescriptions
- Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research
- Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
Unit Secretary
Memorial Medical Center
12.2018 - 03.2019
- Updated group medical records and technical library to support smooth office operations
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services
- Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations
- Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency
- Conducted patient intake interviews to collect medical information and insurance details
- Monitored unit supply levels and notified management of ordering needs
- Managed unit call reception and routed calls to correct department
- Provided patient information to facilitate timely admissions and discharges.
Education
CNA - Nursing
Lincoln Land Community College
Springfield, IL12.2023
Associate of Science -
Computer Systems Institute
Chicago, IL05.2013
High School Diploma -
Paul Robeson
Chicago, IL06.2011
Skills
- Affirmative action
- Benefits administrator
- Personnel engagement
- Policies implementation
- HR policy/procedure development
- Payroll and benefits administration
- PeopleSoft HRMS
- Recruiting
- Workplace diversity cultivation
- Conflict resolution tactics
- Confidential document control
- HR information systems
- Staff training and development
- Compensation and payroll
Certification
Certified Nursing Assistant (Pending)
Languages
american sign language
Full Professional
Timeline
CNA Student
Lincoln Land Community College
10.2023 - 12.2023
Patient Care Representative
SIU GI- Colorectal Clinic
08.2022 - Current
Human Resources Specialist
Emcompass Home Health
03.2019 - 02.2021
Unit Secretary
Memorial Medical Center
12.2018 - 03.2019
Medical Assistant
St. Joseph Medical Center
05.2013 - 12.2019
CNA - Nursing
Lincoln Land Community College
Associate of Science -
Computer Systems Institute
High School Diploma -
Paul Robeson
Certified Nursing Assistant (Pending)
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