LOLITA JONES
Columbus,GA
Overview
11
11
years of professional experience
Work History
Developmental Disabilities Billing/Operations Manager
New Horizons Behavioral Health
06.2023 - Current
- Processed financial documents, contracts, expense reports and invoices.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Monitored schedules and calendars
- Conduct and record meetings minutes
- File paperwork / scan documents
- Answer phones and respond to emails
- Verifying Insurance
CNA-PRN
Four County Health & Rehabilitation
Richland, GA
06.2015 - 12.2023
- Administered daily personal care and hygiene to residents, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Assisted in mobility support, helping residents with transfers and ambulation safely.
- Documented patient information accurately in electronic health records for continuity of care.
Administration Assistant
Proforce Staffing
06.2022 - 04.2023
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Processed financial documents, contracts, expense reports and invoices.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Checked stock to determine inventory levels and maintain office supply products.
- Processed incoming mail and packages and placed envelopes in bins for employees.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Monitored schedules and calendar obligations for executives.
- Tracked project performance data to generate reports and keep management informed of important trends.
- Booked flights and reserved hotel rooms to plan and coordinate staff travel.
MyChart Specialist
BlueTree
12.2021 - 06.2022
- Explains the functionality and processes associated with MyChart to patients, providers and staff
- Assists in the preparation and distribution of informational materials on MyChart
- Identifies key performance metrics for MyChart utilization and performance; implements strategies to improve performance across departments
- Collects patient feedback and reports concerns on MyChart user experience
- Recommends opportunities for MyChart improvement and growth to Central Office leadership
- Maintains and distributes reports to keep key stakeholders informed on current status of MyChart utilization and progress of improvement strategies
- Provides training to end users on specific MyChart functionalities, in both personalized and group settings.
- Keeps records of technical issues affecting MyChart functionality and works alongside EITS to confirm resolutions.
- Participates in special projects as needed and performs other duties as assigned.
Human Resources Specialist /Payroll Specialist
Proforce Staffing
01.2021 - 12.2021
- Provided essential support to address individual HR needs of employees.
- Safeguarded human resource information, maintaining employee confidence and protecting operations.
- Conducted background checks and orientation, coordinating new employee onboarding process.
- Established and maintained trusted relationships around organization to optimize business and employee experience.
- Maintained human resources records by processing applications and resumes.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Established and generated various reports to verify HR compliance.
- Developed and documented HR procedures to refine processes and drive compliance with policies.
- Analyzed job descriptions and determined recruitment plan, timeline and advertising efforts to fill positions.
- Worked cross-functionally to optimize efficiency and execute on HR business processes.
- Partnered with senior HR team to communicate company standards and policies.
- Assisted with recruitment initiatives by interviewing and talent sourcing.
- Identified opportunities to improve HR programs and proposed solutions to increase efficiencies.
- Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
Shipping and Receiving Associate
Walmart Distribution Center
06.2020 - 01.2021
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Obtained required documentation to process shipments and support movement.
- Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
- Communicated with carrier representatives to follow specific procedures and make special delivery arrangements.
- Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
- Checked items to be shipped against work orders to confirm correct quantities, destination and routing. Maintained inventory of shipping materials and supplies.
- Organized deliveries by sorting and stocking receivables
- Prepared packages for shipping and determined most economical shipping methods.
- Identified order discrepancies and damaged items and notified supervisor.
- Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
- Monitored merchandise received and shipped from facility in computer system.
- Logged inbound and outbound discrepancies for wrong products, incorrect quantities and damages.
Customer Service Associate
DXC Technology
06.2019 - 03.2020
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Consulted with customers regarding needs and addressed concerns.
- Followed policies and procedures to meet or exceed established performance requirements.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Educated customers on special pricing opportunities and company offerings.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Improved customer service wait times to mitigate complaints.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Administrative Support III
Division of Family &Children Services
09.2017 - 12.2019
- Responded to inquiries via email, telephone and social media platforms.
- Generated office correspondence and reports.
- Managed incoming and outgoing mail, filing and meeting coordination.
- Inventoried and ordered supplies to maintain consistent access to required items.
- Assisted with basic accounting functions by reconciling company credit card, petty cash and expense reports.
- Scheduled appointments and events and coordinated venue space and catering services.
- Maintained appointment and event calendars for executives and department heads.
- Oversaw company database and verified accurate updates and proper file management.
- Assisted with special projects supporting sales and marketing campaigns.
- Liaised with team members to assist in employee conflict resolution.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Inventoried and ordered supplies for office.
- Responded effectively to sensitive inquiries or complaints.
- Scheduled appointments, meetings and events for management staff.
Customer Engineer
NCR
05.2015 - 07.2017
- Maintained testing resources, manuals and tools to provide informational knowledge insight.
- Handled emergency hardware system repairs, identifying defective components, replacing parts and assisting rebuilds.
- Inventoried and logged component supplies to accommodate equipment requests.
- Led infrastructure installation and preventive maintenance efforts to improve operational efficiency.
- Fielded customer service requests to aid problem resolution.
- Conducted troubleshooting and equipment repair services to address customer complaints and assist problem resolution.
- Implemented remote diagnostics from help desk to help identify causes of issues.
- Handled issues by phone and email at help desk and provided general support, bug fixes, product updates and configurations.
- Educated customers by explaining technology issues in easy-to-understand terminology.
- Upsold warranties and service contracts to customers by using persuasion skills and detailing how each offering would be beneficial.
- Oversaw cloud-based backup and recovery of customer data, integrating disaster recovery protocols to mitigate data loss and asset reduction.
- Performed complex network diagnostic tasks, examining packet traces, fault logs and TCP/IP routing records to located negative impact events for customers.
- Delivered highest level of support, assistance and professionalism to each customer to uphold company commitment to service.
- Maintained positive working relationship with fellow staff and management.
Education
High School Diploma - undefined
Cornerstone Christian Correspondence School
Townsend, GASkills
- Insurance Eligibility Verification
- Account Balancing Reconciliation
- Mail Management
- Memo Preparation
- Cash Deposit Preparation
- Back Office Operations
- Check Processing
- Data Entry Documentation
- Affirmative Action
- Personnel Recruitment
- Benefits Administrator
- Personnel Engagement
- Decision Making
- Management Consulting
- Affirmative Action Guidelines
- Candidate Searching
- Industry-Specific HR Regulations
- Excel Spreadsheets
- Report Analysis
- 10-Key Proficiency
- Upselling Products and Services
- Recordkeeping and Bookkeeping
- Microsoft Office Expertise
- Vital signs monitoring
- CPR certification
- Patient observation
- Basic life support
- Feeding assistance
- Patient positioning
- Patient services
- Emergency response
- Mobility assistance
- Medical equipment operation
Timeline
Developmental Disabilities Billing/Operations Manager
New Horizons Behavioral Health
06.2023 - Current
Administration Assistant
Proforce Staffing
06.2022 - 04.2023
MyChart Specialist
BlueTree
12.2021 - 06.2022
Human Resources Specialist /Payroll Specialist
Proforce Staffing
01.2021 - 12.2021
Shipping and Receiving Associate
Walmart Distribution Center
06.2020 - 01.2021
Customer Service Associate
DXC Technology
06.2019 - 03.2020
Administrative Support III
Division of Family &Children Services
09.2017 - 12.2019
CNA-PRN
Four County Health & Rehabilitation
06.2015 - 12.2023
Customer Engineer
NCR
05.2015 - 07.2017
High School Diploma - undefined
Cornerstone Christian Correspondence School