CHANTELL JUAREZ
Kirkland,WA
Summary
Dynamic and detail-oriented professional with a proven track record in high-volume retail environments, excelling in team support, inventory management, and delivering exceptional customer service. Expertise in creating positive customer experiences through organized displays and efficient transaction handling while consistently contributing to day-to-day operations with enthusiasm and reliability. Recognized for the ability to adapt swiftly to changing circumstances, maintain composure under pressure, and foster team cohesion to ensure seamless operations. Committed to representing brands with professionalism and engagement, driving customer satisfaction and operational success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Manager
LORI’S COFFEE
Redmond, WA
04.2025 - Current
- Directed high-volume service during peak periods, efficiently managing 50 to 60 customers per hour.
- Developed and delivered comprehensive training programs for new employees to ensure adherence to customer service expectations and operational standards.
- Designed and implemented optimized workflows, contributing to the smooth execution of daily activities in a dynamic business environment.
Lead Barista
QAMARIA
01.2026 - Current
- Executed processing of over 200 transactions per shift, ensuring efficiency and accuracy.
- Provided assistance to team members during high-demand times to ensure efficient operations and organized workflow.
- Provided expert product insights and ensured effective communication to assist customers in navigating purchasing decisions.
Lead Receptionist
THE SHOP HAIR SALON
01.2023 - Current
- Oversaw appointment scheduling, guest check-in, and front desk communication in a high-traffic salon environment.
- Processed client transactions with precision while performing regular till total reconciliations every two hours.
- Streamlined customer interactions by coordinating scheduling adjustments and providing timely, professional responses to inquiries.
Chiropractic Assistant
EVERETT ACCIDENT & INJURY CLINIC
01.2020 - 01.2020
- Supported patient check-in, scheduling, and records in a fast-paced clinic setting
- Designed and implemented effective communication materials to enhance understanding among Spanish-speaking patients and staff.
- Managed comprehensive documentation processes and organized front-desk tasks to facilitate smooth operations.
Education
Bachelor of Arts - Technology & Innovation Management
University of Washington Bothell
03-2026
Associate of Arts - Business Administration
Bellevue College
08-2023
Skills
- Customer Engagement
- Merchandising
- Inventory Management
- Retail Operations
- Relationship Building
- Transaction Accuracy
- Employee Scheduling
- Staff Training and Development
Certification
- Harvard ManageMentor Innovation Implementation Badge
- Project Management Simplified Certificate
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Lead Barista
QAMARIA
01.2026 - Current
Team Manager
LORI’S COFFEE
04.2025 - Current
Lead Receptionist
THE SHOP HAIR SALON
01.2023 - Current
Chiropractic Assistant
EVERETT ACCIDENT & INJURY CLINIC
01.2020 - 01.2020
Bachelor of Arts - Technology & Innovation Management
University of Washington Bothell
Associate of Arts - Business Administration
Bellevue College