Overview
Work History
Education
Skills
Timeline
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CHANTELL MCLAY

Ackerman,MS

Overview

9
9
years of professional experience

Work History

Certified Nursing Assistant

DIVERSICARE
Eupora, MS
02.2021 - Current
  • Advocate high level of care and comfort for each patient
  • Accurately document and record patient information
  • Assess vitals signs, collect lab samples, and provide pre- and past-operative care

Pharmacy Benefits Manager

TTEC
Remote
10.2023 - 11.2024
  • Educated members about their prescription drug coverage options, empowering them to make informed decisions about their healthcare needs.
  • Implemented data-driven strategies to enhance operational efficiency in the processing of prescription claims.
  • Delivered high-quality customer service through prompt resolution of inquiries from members, providers, or other parties involved in the delivery of pharmacy benefits services.
  • Provided expert guidance on complex issues related to formulary management, drug pricing, rebate negotiations, and clinical program development.
  • Oversaw open enrollment processes during Number quarter.

Housekeeping

Courtyard by Marriott
Starkville, MS
06.2017 - 07.2020
  • Initiated and constructively developed positive team dynamics with management, guests, etc
  • Demonstrated leadership and organizational skills in assisting with the planning and implementing of changes when applicable
  • Cleaned and maintained guest units while keeping up with company standards

Technical Customer Service Representative

Sitel
Starkville, MS
04.2016 - 05.2017
  • Answered large volume of inbound calls providing quality technical support service
  • Provided appropriate answers to customers by identifying problems, researching answers, and providing customers through corrective steps
  • Maintained customer accounts and records of customer interactions with details of inquiries, comments, or complaints

Education

High School Diploma -

Eupora High School
Eupora, MS

Skills

  • Medical Terminology
  • Record Keeping
  • Data Entry
  • 10 Key Typing
  • Microsoft Office Suite
  • Technical Support

Timeline

Pharmacy Benefits Manager

TTEC
10.2023 - 11.2024

Certified Nursing Assistant

DIVERSICARE
02.2021 - Current

Housekeeping

Courtyard by Marriott
06.2017 - 07.2020

Technical Customer Service Representative

Sitel
04.2016 - 05.2017

High School Diploma -

Eupora High School
CHANTELL MCLAY