Advocate high level of care and comfort for each patient
Accurately document and record patient information
Assess vitals signs, collect lab samples, and provide pre- and past-operative care
Pharmacy Benefits Manager
TTEC
Remote
10.2023 - 11.2024
Educated members about their prescription drug coverage options, empowering them to make informed decisions about their healthcare needs.
Implemented data-driven strategies to enhance operational efficiency in the processing of prescription claims.
Delivered high-quality customer service through prompt resolution of inquiries from members, providers, or other parties involved in the delivery of pharmacy benefits services.
Provided expert guidance on complex issues related to formulary management, drug pricing, rebate negotiations, and clinical program development.
Oversaw open enrollment processes during Number quarter.
Housekeeping
Courtyard by Marriott
Starkville, MS
06.2017 - 07.2020
Initiated and constructively developed positive team dynamics with management, guests, etc
Demonstrated leadership and organizational skills in assisting with the planning and implementing of changes when applicable
Cleaned and maintained guest units while keeping up with company standards
Technical Customer Service Representative
Sitel
Starkville, MS
04.2016 - 05.2017
Answered large volume of inbound calls providing quality technical support service
Provided appropriate answers to customers by identifying problems, researching answers, and providing customers through corrective steps
Maintained customer accounts and records of customer interactions with details of inquiries, comments, or complaints