Chantell Ramirez
San Antonio,TX
Summary
Motivated employee eager to apply time management and organizational skills in various environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Client Services Specialist
Prime Capital Investment Advisors
04.2023 - 09.2023
- Maintained and managed customer files and databases.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Responded proactively and positively to rapid change.
- Developed and updated databases to handle customer data.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of service changes.
Tier 1 Technical Support Advisor
Apple
05.2021 - 01.2023
- Advisor working with iPhones, iPads, iPods, AirPods, Beats, Apple Watch, AirTags
- Receiving 95% customer satisfaction on surveys on monthly basis
- Consistently meet business needs efficiently
- Completing monthly goals and successfully completing them such as assuring customers during every interaction
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
Sales Associate
L'Occitane En Provence
03.2021 - 05.2021
- Efficiently meet business standards in sales quota while assisting over 15 customers per shift
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved perfect attendance and on-time record.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
Seasonal Sales Support
Neiman Marcus
12.2020 - 02.2021
- Accurately processed POS transactions, returning coins, currency, payment cards, and receipts to customers
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Maintained customer satisfaction with quick and professional handling of product returns
- Ability to adapt in different departments on per shift
- Built clientele daily by adding more than 15 people each shifts
- Enhanced product presentation and promotional material displays, working alongside retail representatives
- Successfully maintained clean, valid driver's license and access to reliable transportation
- Collaborated with team members to achieve target results
Sales Associate
Dillard's
02.2020 - 12.2020
- Consistently was top seller on weekly basis selling over $3000 of merchandise on weekly basis
- Supervised changing rooms, rehanging unwanted merchandise, and supported loss prevention initiatives
- Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques
- Helped customers locate products and checked store systems for merchandise at other sites.
- Answered customer questions regarding sizing, accessories, and proper care for merchandise.
- Educated associated on market trends and stayed up-to-date on forecasts.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Tracked stock using company inventory management software.
Education
Master of Science - Management of Technology
The University of Texas At San Antonio
San Antonio, TX12.2022
Bachelor of Arts - Psychology
The University of Texas At San Antonio
San Antonio, TX12.2020
No Degree - Dual Credit
Southwest Texas Junior College
Uvalde, TX2018
Skills
- Resolving Problems and Incidents
- Verbal and Written Communication
- Collaborative Team Player
- Customer Service Support
- Attention to Detail
- Technical Troubleshooting
- Analytical and Critical Thinking
- Organization and Time Management
- Decision-Making Leadership
- Accurate Recordkeeping
- Trained in Salesforce
- Administrative and Office Support
- Calm and Professional Under Pressure
- Understanding Customer Needs
Certification
- Graduate Certificate in Project Management
- Microsoft Office Certification in Word, PowerPoint, Excel
Timeline
Client Services Specialist
Prime Capital Investment Advisors
04.2023 - 09.2023
Tier 1 Technical Support Advisor
Apple
05.2021 - 01.2023
Sales Associate
L'Occitane En Provence
03.2021 - 05.2021
Seasonal Sales Support
Neiman Marcus
12.2020 - 02.2021
Sales Associate
Dillard's
02.2020 - 12.2020
Master of Science - Management of Technology
The University of Texas At San Antonio
Bachelor of Arts - Psychology
The University of Texas At San Antonio
No Degree - Dual Credit
Southwest Texas Junior College
- Graduate Certificate in Project Management
- Microsoft Office Certification in Word, PowerPoint, Excel
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