Chantell Smith
Irvington,NJ
Summary
Dynamic professional with a proven track record at Amazon, adept in strategic planning and innovative problem solving. Excelled in enhancing customer satisfaction and streamlining operations, leveraging excellent communication skills and physical stamina. Achieved consistent productivity targets, demonstrating strong customer service skills and cross-functional teaming.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Uhaul & Storage
Orange, NJ
06.2021 - 09.2021
- Efficiently communicated treatment plans and offerings during in-person or phone conversations
- Actively listened to Clients to understand their needs and found or customized appropriate solutions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Warehouse Associate
Amazon
Cranbury, NJ
10.2021 - Current
- Provided friendly and professional service
- Validated loading tickets and processed orders and deliveries accurately so customers received merchandise in a timely manner
- Unloaded trucks and stocked items in hardware, appliance and electrical departments.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as 50 pounds.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
Customer Service Cashier
ShopRite
Bloomfield, NJ
10.2017 - 06.2021
- Providing superior customer support
- Resolve basic issues for our solutions in an efficient and friendly manner
- Author and publish help content to improve self-service resources
- Accurately capture notes, document activities and manage cases in a clear and actionable way for teammates and customers
- Stay informed on product changes and rapidly learn information about functionality changes
- Be responsible for regular customer follow-up on open incidents and quick resolution of reported incidents within customer expectations
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Maintained customer satisfaction with quick and professional handling of product returns.
Education
GED -
Denham Town High School
Kingston, Jamaica Skills
Management
Strategic Planning
Access
De-escalating tense situations
Social Media Marketing
Excellent Communication Skills
Innovative Problem Solving
Cross-Functional Teaming
Strong Customer Service Skills
Physical Strength and Stamina
Packaging and Labeling
Order Picking
References
Will Be Furnished Upon Request
Timeline
Warehouse Associate
Amazon
10.2021 - Current
Customer Service Representative
Uhaul & Storage
06.2021 - 09.2021
Customer Service Cashier
ShopRite
10.2017 - 06.2021
GED -
Denham Town High School