Chantelle Colter
Atlanta,GA
Summary
Compassionate individual committed to enhancing client experiences through effective collaboration and detailed planning of personalized care.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Behavioral Aide
Everyone Matters LLC
Acworth, GA
04.2021 - Current
- Reduced incidents of disruptive behavior by establishing clear expectations and consequences for students.
- Assisted teachers in managing classroom behaviors, promoting a positive learning environment for all students.
- Provided one-on-one support for students struggling with emotional or behavioral issues during class time and school activities.
Front Office Manager
Fairfield Inn And Suites Marriott
College Park, GA
03.2018 - 04.2021
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Coordinated special events bookings with event planning teams for smooth execution of functions held at the hotel premises.
Sales Manager
Fairfield Inn And Suites Marriott
Stockbridge, GA
01.2016 - 03.2018
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
Resident Assistant
A Touch of Love Inc.
Atlanta Georgia
06.2012 - 02.2018
- Served as an approachable resource for residents seeking advice or assistance with personal or family issues.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
- Assisted residents in preparing for appointments, activities and social programs.
- Conducted regular room inspections to ensure adherence to residence hall policies, maintaining a clean and organized living environment.
- Mediated conflict resolution with roommates and other residence hall members to promote peace, order and positive relationships.
Education
Diploma -
Freeport High School
Freeport, NYAccounting And Business Management
Clark Atlanta University
Atlanta, GASkills
- Behavior management
- Client confidentiality
- Patience and understanding
- Individualized Planning
- Trauma-informed care
- Attention to Detail
- Excellent Communication
Certification
CPR
Timeline
Behavioral Aide
Everyone Matters LLC
04.2021 - Current
Front Office Manager
Fairfield Inn And Suites Marriott
03.2018 - 04.2021
Sales Manager
Fairfield Inn And Suites Marriott
01.2016 - 03.2018
Resident Assistant
A Touch of Love Inc.
06.2012 - 02.2018
Diploma -
Freeport High School
Accounting And Business Management
Clark Atlanta University