CHANTELLE MCMILLION
Baltimore,MD
Summary
Experienced Administrator with a proven track record of successfully managing and motivating field teams, ensuring project efficiency and quality standards are met through strong leadership, meticulous oversight, adept problem-solving skills, conflict resolution, and skilled crisis intervention. Dedicated to achieving low recidivism through fostered relationships and effective communication. Personable Administrator offers calendar and personnel management expertise coupled with outstanding communication and multitasking abilities. Proactive and independent professional commended for consistently resolving employee challenges with innovative solutions. Flexible and adaptable to changing priorities.
Overview
22
22
years of professional experience
Work History
Investigator Specialist I
Baltimore City Police Department
Baltimore, MD
06.2025 - Current
- Prepared detailed reports summarizing investigative activities and results.
- Organized and maintained files of all investigative activities.
- Conducted interviews with witnesses and suspects to obtain information related to case.
- Adhered to departmental policies regarding investigations and reporting procedures.
- Completed comprehensive face-to-face interviews with subjects, neighbors and employers to generate reports to document investigative findings.
- Followed up on leads obtained through interviews or other sources.
- Analyzed data gathered during investigations to determine the validity of claims or theories.
- Reviewed police reports, medical records, and other documents for evidence.
- Explored alternative investigative methods when traditional ones proved ineffective.
- Developed strategies for gathering additional evidence or intelligence related to cases.
- Presented case summaries at team meetings for review purposes.
- Maintained confidentiality of sensitive information at all times.
- Utilized various databases and public records to research and compile information relevant to investigations.
- Developed and implemented investigative strategies to identify, track, and address illegal activities and misconduct.
- Documented facts and statements gathered from complainants, witnesses and accused persons.
- Opened investigations into issues brought up by individuals in community.
- Conducted thorough investigations and gathered evidence for cases.
Parole and Probation Field Supervisor I
Department of Public Safety and Correctional Services
, USA
05.2022 - Current
- Company Overview: Division of Parole and Probation
- Division of Parole and Probation
- Prepared and planned worksites to help jobs run smoothly.
- Oversaw daily field operations, ensuring projects were completed on time and within budget.
- Ensured compliance with company policies and procedures as well as applicable laws and regulations.
- Coordinated with HR to address personnel issues, fostering a positive work environment.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Developed strategies for improving operational efficiency in the field operations department.
- Provided technical guidance to field staff, enhancing team skill levels and project outcomes.
- Assigned work to field employees, based on material or work requirements for specific jobs.
- Provided guidance to team members on job-related tasks, techniques, best practices.
- Analyzed worker or production problems and recommended solutions for improving procedures or implementing motivational plans.
- Trained and monitored employees to teach daily tasks and improve performance.
- Conducted regular meetings with field staff to review work performance, discuss issues, and identify training needs.
Parole and Probation Senior Agent
Department of Public Safety and Correctional Services
Baltimore, USA
09.2007 - 05.2022
- Company Overview: Division of Parole and Probation
- Effectively reduced recidivism rates by 85% whilst providing appropriate resources and guidance to help parolees successfully reintegrate into society
- Successfully maintaining compliance in accordance with State of Maryland regulations
- Managing detailed case files and documenting all interactions with parolees in alignment with protocol
- Spearheads tailored case management plans that address individual needs and risk factors, fostering successful reentry experiences
- Supports various agencies, community organizations, and various legal entities as a liaison, fostering positive relationships that contribute to improved public safety outcomes.
- Met with victims to discuss safety planning strategies and resource referrals.
- Collaborated with law enforcement agencies to investigate criminal activity related to parolees.
- Assisted probationers with resolving housing, employment and social services problems.
- Assisted in the preparation of pre-sentence investigations for courts.
Family Services Specialist
Baltimore City Department Of Social Services
Baltimore, USA
11.2004 - 09.2007
- Improved family well-being by conducting comprehensive assessments and developing tailored service plans
- Enhanced case management through regular monitoring, reviewing, and updating of individualized service plans
- Strengthened relationships among families by facilitating group sessions and providing conflict resolution support
- Promoted community resources to families, assisting them in accessing necessary services for their specific needs
- Maintained effective working relationships with law enforcement, court officials and medical professionals to give families comprehensive and effective support.
- Interfaced with local court system, attending court proceedings and working directly with attorneys.
- Investigated reports or indications of abuse, neglect or exploitation of at-risk adults, adolescents and children.
- Assessed eligibility criteria for various programs offered by the agency and ensured compliance with applicable laws and regulations.
- Attended trainings on best practices in social work ethics or trauma-informed care.
- Maintained detailed records of all client interactions including assessments, progress notes, treatment plans and discharge summaries.
Education
Bachelor of Science - Criminal Justice
University of Baltimore
BaltimoreSkills
- Legal knowledge
- Policy Enforcement
- Strategic planning
- Key relationship management
- Project management
- Regulatory Compliance
Timeline
Investigator Specialist I
Baltimore City Police Department
06.2025 - Current
Parole and Probation Field Supervisor I
Department of Public Safety and Correctional Services
05.2022 - Current
Parole and Probation Senior Agent
Department of Public Safety and Correctional Services
09.2007 - 05.2022
Family Services Specialist
Baltimore City Department Of Social Services
11.2004 - 09.2007
Bachelor of Science - Criminal Justice
University of Baltimore