Chantelle Parker
Texas City,TX
Summary
Dynamic and strategic leader with a proven track record in multi-unit management. Pursuing a role, where I can leverage my extensive experience and expertise to drive operational excellence, foster profitability, and ensure consistent customer satisfaction across multiple locations. With a focus on team development, process optimization, and exceptional service delivery, I aim to maximize revenue growth, enhance brand reputation, and exceed performance targets. By implementing innovative strategies, streamlining operations, and maintaining a strong customer-centric focus, I am dedicated to achieving outstanding results and establishing a strong presence in the market. Passionate about building high-performing teams, promoting collaboration, and cultivating a culture of continuous improvement to drive long-term success for the organization.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Multi-Unit General Manager
Kemah Boardwalk
07.2017 - Current
- Oversee operations of multiple locations, 6 Concession Stands, 2 Restaurants, Bayside Grille and Pizza Oven, ensuring consistent adherence to company standards and achieving revenue goals.
- Managing team of 50 plus employees, providing leadership, training, and performance management to drive operational excellence and ensure customer satisfaction.
- Develop and implement strategic initiatives to drive sales growth and improve profitability.
- Recruiting, Training, Develop employee's at any level, conducts performance reviews to give wage increases, initiates disciplinary action and/or termination
- Responsible for reviewing P&L for each location, coordinating with accounting department for errors
- Implement effective cost-control measures to optimize operational expenses while maintaining quality and customer satisfaction.
- Established and maintained positive relationships vendors and customers.
- Yearly Menu price increases and Menu adjustments add on or take off items depending on Pmix results
- Aloha, NBO, Shift note knowledge
- Health inspections Once a year, and Semiannual
Senior Manager
Chuck E Cheese
01.2012 - 07.2017
- Managing overall daily store operations
- Hiring, Training, Developing Employees
- Overseeing ordering and inventory once a week
- Ensuring store exceeds company standards for cleanliness, organization
- Motivating staff to provide prompt and friendly service
- Daily paperwork, daily deposits completed and taken to bank
- Aloha and NBO knowledge
- Resolving customer complaints in timely and professional manner
- Evaluated hiring, firing, and promotions requests
- Provided strong leadership to enhance team productivity and morale
Education
High School Diploma -
West Columbia High School
05.2004
Skills
- Multi-Unit Manager
- Team development and leadership
- Sales and revenue growth
- Cost control and budgeting
- Strategic planning and implementation
- Operational excellence
- Training and mentoring
- Staff Development
Accomplishments
Excellence Award for food cost percentage decrease Kemah Boardwalk 2021, 2022, 2023
Excellence Award for best labor Kemah Boardwalk 2023
Safety Award Kemah Boardwalk 2023
Certification
Texas Food Safety Manager Certification
Expiration date - 12/19/2027
TABC, Expiration date- 11/25/2024
Timeline
Multi-Unit General Manager
Kemah Boardwalk
07.2017 - Current
Senior Manager
Chuck E Cheese
01.2012 - 07.2017
High School Diploma -
West Columbia High School
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