Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
Amanda Schmer
East Berlin,PA
Work Preference
Summary
Energetic Multi-Unit General Manager at Victra Verizon with a proven track record in operations management and staffing development. Expert in driving sales growth through strategic initiatives and creating effective training programs. Adept at fostering collaboration and enhancing customer experiences, resulting in increased profitability and operational efficiency.
Overview
9
9
years of professional experience
Work History
Multi-Unit General Manager
Victra Verizon
Shrewsbury
09.2023 - Current
- Oversaw daily operations for multiple retail locations, ensuring adherence to company standards.
- Led cross-functional teams to enhance customer experience and drive sales growth with consistent year over year growth.
- Implemented training programs that improved staff performance and engagement across 15 units within District.
- Fostered a collaborative environment, mentoring managers to achieve operational excellence across all locations.
- Developed inventory management strategies that reduced excess stock and optimized supply chain processes, leading to top 100 in company of over 1500 stores.
- Collaborated with human resources to recruit, hire, and train high-performing team members for each unit location.
- Enhanced employee productivity through continuous training, goal setting, and performance evaluations.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Sales Consultant
Victra Verizon
Hanover, PA
08.2022 - 08.2023
- Delivered exceptional customer service, addressing inquiries and resolving issues effectively, maintaining a 4.8 star on Google reviews and 5.0 in company implemented reviews.
- Leveraged product knowledge to enhance customer engagement and drive sales.
- Assisted in training new team members on company policies and sales techniques.
- Collaborated with management to implement promotional strategies, increasing store traffic by over 15% monthly.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Exceeded quota expectations consistently through diligent prospecting efforts and effective pipeline management techniques.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
Licensed Veterinary Technician
Community Animal Hospital
York, PA
07.2017 - 08.2022
- Administered vaccinations and medications to diverse animal species, ensuring compliance with veterinary protocols.
- Lead daily surgical procedures, maintaining sterile environments and supporting veterinarians throughout operations.
- Performed diagnostic tests, including blood work and radiographs, enhancing patient care through accurate results.
- Educated pet owners on proper care techniques, improving overall health outcomes for animals in the community.
- Developed training materials and conducted workshops to enhance staff knowledge on new veterinary technologies and procedures.
- Provided direct care to patients and assisted with procedures such as radiology, dentistry, critical care and anesthesia.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Managed hospital inventory and tracking, decreasing profit loss by 22%.
- Optimized clinic efficiency through assisting with front desk tasks including scheduling appointments, maintaining files, answering phone calls, invoicing clients, processing payments when needed.
Education
Associate of Science - Animal Science
Pima Medical Institute
Seattle, WA06-2012
Skills
Training, coaching, and mentoring
District Operations manager
Sales growth and development
Staff development
Inventory management
Goal Oriented
Attention to Detail
Problem Solving
Accomplishments
Consistant Year over Year Growth averaging 6%-17%
Additional Information
United States Air Force - Honorable Discharge July 2001 - July 2005
Timeline
Multi-Unit General Manager
Victra Verizon
09.2023 - Current
Sales Consultant
Victra Verizon
08.2022 - 08.2023
Licensed Veterinary Technician
Community Animal Hospital
07.2017 - 08.2022
Associate of Science - Animal Science
Pima Medical Institute