STEPHEN WEBSTER
Buckeye,AZ
Summary
Results-oriented multi-unit management professional with strong background in dynamic environments, driving operational success, ensuring operational efficiency and team cohesion. Utilizes strategic planning and resource allocation to achieve business objectives. Knowledge of fostering collaborative workplace culture and driving performance improvements. Demonstrated ability to lead teams effectively, ensuring high standards and achieving outstanding results. Known for adaptability and collaborative approach, ensuring alignment with evolving business needs and goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Multi-Unit General Manager
Love's Travel Stop & Country Stores Inc.
Wichita, KS
05.2002 - Current
- District Manager 14 years - Leading 10 - 14 Convenience Stores and Travel Stops across Western Oklahoma and Southern Colorado with a total of 16 fast food concepts including Godfather's Pizza, Chester's Chicken, Subway, and Big Boss Subs. Manager certified in all concepts.
- General Manager 7 years - Stores located in Louisiana, Oklahoma, and Kansas. Managing Travel Centers with Truck Care Centers, Truck Wash, Arby's, Chester's Chicken, and Dunkin Donuts Restaurants, and Fresh Deli’s doing $3M - $6M per month in sales.
- Assistant Manager 2 years - Stores located in Oklahoma and Florida. Ran shifts when General Manager was not there, ran $45,000+/week Arbys, Taco Bell, and A&W Root beer restaurants in the Travel Centers.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Optimized in-store merchandising and monitored inventory availability to increase sales.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Recruited and developed Managers to move up through the company. Multiple currently hold the District Manager position in the company.
- 6 Time Founders Club winner (3x GM, 3x DM) - Top Leaders recognition of the company.
- Restaurant Concept Experience: Braum’s, With Love’s - Taco Bell, A&W, Arby’s, Hardees, Subway, Chesters, Godfathers, Big Boss, Loves Fresh Kitchen, Dunkin Donuts, Full Fresh Deli.
- Implemented training programs for management teams, enhancing leadership capabilities and operational efficiency.
- Directed operations across multiple locations, ensuring alignment with corporate standards and strategic goals.
- Analyzed sales data to identify trends, informing inventory management and pricing strategies for optimal performance.
- Fostered relationships with vendors to negotiate favorable terms, improving supply chain effectiveness and cost management.
- Developed performance improvement plans for underperforming locations, driving accountability and operational excellence.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
Education
Bachelor of Science - Marketing/Business Management
University of Berkeley
Southfield, MI07.2002
Skills
- Employee Coaching and Mentoring
- Staff recruiting
- Emergency response
- Performance management
- Public Speaking/Presenting
- Human Resource Tasks
- Training and mentoring
- Operations management
- Staff development
- Sales growth
- Goal setting
- Profit and loss management
Affiliations
- BPOE - Elks Lodge - Head of Security - 8 years
- Prowers County Sheriff's Office Posse Deputy Captain - 6 years.
Certification
- Servsafe Certified Instructor - 13 years
- Tips Instructor Training - 6 years
- Crisis Intervention Certified Training
- Mental First Aid Training
- NRA Firearms Instructor
- Active Shooter Instructor
- Situational Awareness Instructor
- Taser, OC Spray, Firearms Certified.
Timeline
Multi-Unit General Manager
Love's Travel Stop & Country Stores Inc.
05.2002 - Current
Bachelor of Science - Marketing/Business Management
University of Berkeley