Chantely Thomas
Roxbury,US
Summary
Adaptable, hard-working,willing, individual with 3 years of experience in retail especially cashiering and dealing with customers. I have experience training newcomer workers on the job site. I acquire new information and apply it and effectively to do my job accurately, so our customers leave satisfied, and so I can deliver the best solutions to a situation the best I can. Im driven by my passion of learning and wanting to be successful, building my way up
Overview
3
3
years of professional experience
Work History
Cashier/ Supervisor
Boston Symphony Hall
Boston, Massachusetts
10.2023 - Current
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Answered customer inquiries regarding store policies and procedures.
- Performed other duties as assigned by management
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Stocked shelves with merchandise when needed.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Issued receipts, refunds, credits or change due to customers.
Customer Service Associate
Walgreens
Boston
09.2022 - 04.2023
- Customer Service Associate
- Interacted with customers, ensuring excellent service
- Offered customers information about products, services, prices, and special offers.
- Served as primary point of contact for customer inquires and questions being the cashier
- Handled exchanges, returns and refunds.
- Used POS systems to calculate and complete customer orders and transactions.
- Answered phones and resolved customer issues and complaints.
- Resolved customer complaints in timely and satisfactory manner.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Addressed and resolved customer concerns and complaints.
- Provided product recommendations based on customer needs.
- Responded to customer inquiries via phone, email, and chat.
- Stocked shelves and daily facing
- Upkeep of store
Education
High School Diploma -
Madison Park Technical Vocational High School
Boston, Massachusetts06.2022
Skills
- Cash Handling (3 years)
- Customer Service Associate (3 year)
- Cash register (3 years)
- Customer service
- Communication skills
- POS
- Problem solving
- Cashier supervision
- Point of sale systems
- Punctual and reliable
- Store opening and closing
Languages
English, Native
References
References available upon request
Timeline
Cashier/ Supervisor
Boston Symphony Hall
10.2023 - Current
Customer Service Associate
Walgreens
09.2022 - 04.2023
High School Diploma -
Madison Park Technical Vocational High School